SpiritHalloween
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SpiritHalloween Reviews Summary
SpiritHalloween has a rating of 1.2 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SpiritHalloween most frequently mention customer service, next day and business days. SpiritHalloween ranks 208th among Costumes sites.
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30-minute wait on telephone to reach customer services. Still requiring I wait 21 days for refund with no explanation why. The entry process has been exhausting. Please look elsewhere for Halloween items. Home Goods, TJ Maxx, Hobbie Lobby, Party City, Lowes, Home Depot, Sams Club, Walmart and Kohls.
Employees were rude and lazy- just sitting at the checkout. Parts of store smelled like smoke as if someone was smoking in the building. Couldn't find an actual product that was made in the US. Mechanical props broke easy.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Bought a ghostbusters toy, it was shipped broken. On my own stupidity I read that only the toy can be shipped back for a full refund but I have to pay the shipping so I did. Once ups tracking said received by warehouse, I again stupidly threw away the tracking. The package was received on 1/3/23 and I called twice since then, last time being on 2/3 who assured me they would have the warehouse look into it and call or email me back by the 2/6. Well it's 2/8, no call and no email. Where is my return money? I'm already out $21 to ship the product back. This is by far the WORST company to buy a product from! BUYERS STAY AWAY!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I contacted Spirit at the end of October due to an issue with a costume I had purchased. They got back to me at the beginning of November and told me they would issue a refund. They called and left a message, so I called back and the person who answered the phone basically told me to call back the next day to get the original person I talked to on the phone. I couldn't believe customer service told me to call back because they refused to help. So the next day someone else calls and says they'll just process the refund for me. They take my original method of payment (credit card info) and said it would be 7-21 business days. This was on November 7th. Once it hit 21 business days I reached out multiple times with no response AT ALL! They took my credit card info so now I'm just wondering what they really did with it because here we are at the end of December and NO REFUND. They just took my credit card info for fun I guess or who knows what really happened to that information.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I Placed an order online beginning of October, their website did not hold my unit number in the system upon ordering. Oct 19th. I responded to survey they sent letting them know I had not received my item. I heard from no one. I called spirits a week later they said they can't help me until items get back to them. Then they will refund my money, items finally arrived back to store mid Nov. They then issued me a refund in the wrong amount, shorting me 76.00. Once again I contacted Spirits and they apologized and said they would mail me the cheque for the difference (I confirmed my correct address again) & they advised me I will have the amount owing by the beginning of December. It is now December 12th and I have still not received my money. Their system is faulty and they are incompetent, I recommend you do not buy anything online from this company or risk much of your time chasing them or losing your money!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered over $100 worth of costumer and accessories and they were not delivered before Halloween.
I did not accept the order and I called several times and they still have not refunded my money!
Be careful with this company!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
First visit to the store my costume was missing pieces I took it back int the store not even five minutes after buying it they wouldn't give me a refund even though it was missing stuff. Had to buy another more expensive costume which was also missing stuff to it. So I tell the manager and he said oh yeah I found the parts to that one on the floor but we don't have them any more. These people are either thieves or resist
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
My friend and I love festivals and raves, and went into the store on the 25th and were looking to try on two one size fits all costumes, the employee at the time said they don't have fitting rooms at the store, and that because of this they have extended their return policy at the specific location. So we purchased both of them, we never ended up even opening them, and when I went in on the 31st to return them, the managers said there were no returns. I explained the situation, and she said "no employee ever told you that" multiple people accusing me of lying. When I pointed out the employee who told me this, she denied it, they all treated me like I was stupid for trying to make a return when "the return date is posted on the receipt and out front of the store." I was lied to and deceived, then treated like an idiot for believing it. Horrible experience and I will be deterring anyone who shops here from ever purchasing anything from here again.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I placed order 10/24 paid extra for the 2 day shipping order said would come 10/29. Never came. I sent email 10/30 in the am to cancel order due to not delivered. Seller responded 11/1 saying order was delivered to look around my home. Email sent again on 11/1 explaining when I ordered 10/24 i paid extra for 2 day shipping and order said it would be delivered on 10/29 and order didn't come till 11/1 and that I wanted a refund. Seller emailed back 11/2 saying they can't refund due to shipping says delivered and that I would have to file agaisnt FedEx. I Sent an email again 11/3 saying I want a refund due to I paid for 2 day shipping and their website said delivery date of 10/29 and package did not arrive until 11/1. I also filed complaint with BBB and filed a complaint with PayPal. Waiting to see if i get my $163.95 money back. I didn't even open the package up so i don't even know if its even my right items. Don't order on line if you don't have to. Check Amazon first cuz I ordered items from there then and got them the next day thank goodness.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
It is so easy to take other people's money with zero accountability for this company. Bought from store on Brook Rd, in Glen Allen, a strobe light of theirs two days before Halloween. Attempted to use item on Halloween night and found out that it was defective. Took the light back to the store the very next day to get refund or credit and we were told that their exchange deadline was actually a few days before Halloween and they couldn't take their own bad product back. Ridiculous! They sell defective items and hide behind unfair policies to avoid responsibility. I will never buy anything from them again.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I see why service gets 1 star! My return is somewhere, in transit, so I've been told! I keep getting charged for an item that I no longer have in my possession. Last customer service rep was very short. Poor results!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
The merchandise is a very bad quality, over price, they get your money and run, also the stuff smells
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Been waiting on a refund of a confirmed double charge since Sept 19,2020. Nothing but run arounds and false promises. Unacceptable business practices.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I purchased several pieces of jewelry. Three of the rings broke, items are of the cheapest grade. I spent $98 and half the items have broke while wearing in office or broke in package. Don't waste your time or money. Shop online Amazon. Like I should have.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Picked up an item, but it didn't have a tag, I told him it was the last one, but a similar item was $8.99. Without saying any, he charged me$14.99. I bought several small items, ant was $40. I paid and he just pushed everything towards me and put my receipt on top. I asked for a bag, and he very rudly said it $. 10. Do you have a dime? I spent that much money, and they can't even give you a bag. Plus I had to pay for parking.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
No stars! Purchased a costume where packaging stated girl child small and when opened after purchasing it was a male adult xl. Store would not exchange or refund. Be sure to check your contents. $80 out the window in hard times as it is. Was my first and last visit to Spirit Halloween
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Bought a costume from here and there's not even a battery pack! Can't even air up my costume... Freaking crap
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered online and didn't realize it was us so paid 80$ for a 30$ costume; the invoice that was sent said 50$ and my credit card was charged nearly 80$ they couldn't refund because they said they already shipped it, and I ordered it before October and still haven't received it and hallowed is on Monday. Definitely don't order online because customer service was no help at all
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I order my costume on the 17. Paid for 2 day shipping called yesterday and the customer service rep said I would get by today. Still haven't received it. It's the 27 and Halloween is Monday. Now my kids don't have a costume and I have to figure out where will I get one. This was by far the worst experience I have every had with any company. I need a refund and I can't even get a customer service rep on the phone. I call and press 2 and then it's proceed to say all reps are busy and hangs ups
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered my daughter's costume on October 7th and still have not received my order. I received an email saying it had shipped but tracking says it was never picked up. I waited patiently and still nothing. I called customer service and after repeatedly calling and choosing every single option, was promptly hung up after the automated service claimed a representative would be with me shortly. All I want is a refund and I can't even get hold of anyone to talk to. What kind of business model is that?
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.