SpiritHalloweenReviews 403

I order something for store pick up and they are acting dumb and do anything in their power not to help you 3 hour wait on the phone for nothing and their chat service sucks please do not go to this company they are just out to steal money from you

After placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days.i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. So now i am paying for it to be shipped to me and returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them. ORDER AT YOUR OWN RISK.

Placed an order online called with a few hours to cancel said order due to having the item at the store with free shipping instead of the 50 bucks they were charging was told my order was canceled instead they still shipped it can only return in store till the 23rd oh but wait it won't be here in time imagine that so I have to pay to ship it back and will not be refunded for any of the shipping payed either way so I am out well over 100 dollars either way I will never ever ever recommend there website ever

I placed an order for in-store pickup on October 12. They said it would be ready either that same day or the next day, but to wait to receive an email saying the order was ready. All looked good when I placed the order. The receipt I received over email says the order is for in-store pickup, lists the store address, and states "Please wait until you receive a pickup notification email before heading to the store. Pickup items are usually ready the same day, and orders placed after 5 p.m. local time are ready the next day." We were leaving town for the weekend, so I stopped by the store on October 13 knowing that I had not yet received the email, just in case the order was ready. The staff looked a bit scared and uncertain, and said they had had some trouble with the online ordering system and would check with the manager. The manager never emerged from the office and unfortunately I couldn't wait for them. I told them I had come by too early anyway, and that I would come back when I was back in town and had received the email. We are back in town now. It is now October 16 and no email has come. I went online to check the status of my order, and the website says my order is being processed for shipping, and that orders take 3-7 days to process. What? That isn't what I agreed to when I made the purchase. We need the costumes this week, which is why I opted for in-store pickup and was so pleased to find them at my local store! I have since purchased the costumes elsewhere since we need them now. But guess what? The Spirit Halloween website says I can't cancel my order with them because once the order is placed they begin preparing to ship the items. This is complete bull crap. My order wasn't supposed to be shipped! I haven't been able to return to the store in person, but I will go when I have plenty of time to speak to the manager so they can cancel my order. I signed up for in-store pickup by October 13 and they did not deliver and still CAN'T deliver. The moral of this story it: DON'T ORDER ONLINE FROM SPIRIT HALLOWEEN! The Spirit Halloween store are fun, but spirithalloween.com is a mess. Go to the store, find what you need, pay there, leave with your stuff. Never again will I shop online with them.

SPIRIT HALLOWEEN HARDLY HAS ANYTHING ON THEIR WEBSITE THAT THEY HAVE IN THE STORE TO PICKUP. EVERYTHING MUST BE DELIVERED TO YOU AT A HIGH COST THEN THEY HAVE 20% OFF AND FREE SHIPPING OVER $35.00 BUT YOU CAN'T USE BOTH LIKE MOST OTHER WEBSITES. I WILL NOT BE ORDERING FROM SPIRIT HALLOWEEN ANYTIME SOON AND WILL INFORM INTERNET ABOUT THEIR HORRIBLE BUSINESS PRACTICES.

I purchased a glitter and gem makeup kit for a party only three days ago. However, when I opened the glitter gel, it was completely solid and useless. I went into the store from which I purchased, explaining the product was defective and that I'd just like to exchange it for one that was not. After speaking with two people claiming they were managers, I was refused the exchange because the product was opened--but how would I know the product was defective UNLESS I opened it?

I've managed retail before, so I understand the general return policies to be able to refund money for items that are resalable only, but this is just awful customer care and a completely absurd return/exchange policy. Not only was my product defective, but if I had to guess, it's likely other like items on the shelf are also defective and should be removed from the shelf altogether as well.

After this in-store experience, with little hope, I contacted the corporate 800-number, and I was told the same thing. The takeaway: 1) do NOT buy makeup at a Spirit Halloween EVER and 2) corporate greed wins again.

It is a waste of of money if your a kid (or your child) who is over the size 10-12 don't go here it doesn't have the size you want it has pretty scary things that children under 7 shouldn't see.

Once again Randa( south common edmonton location) helped my son with his halloween project! She always goes above and beyond for us. She is always so knowledgeable and helpful! Randa, you are the reason why we return to spirit halloween every year!
Thank you
Randa

I would give ZERO stars.

BEWARE online orders! Ordered a costume for my son, came in a crappy bag and was broke, ordered a size medium and they sent an Exta-large. Online it states you can exchange in store. Went to the store to exchange it, and there is a current price difference between online and instore. I was told I could exchange in store but only if I paid the difference. WHAT A SCAM!

Don't buy anything from them! They haven't sent my merchandise, or refunded my money! I bought a bunch of stuff from them, and they will not send it, or refund my money! This is heart breaking to me!

I have a broken wrist and Randa was so helpful to assist me in finding a costume. Definitely went the extra distance for me!

I've been going to Spirit Halloween ever since 2012, the employees there are kind and helpful, the employee at my local Spirt Halloween helped me find one of of my costumes. The only thing that let me down in the last few years were the prices if the animactronics. For example, Shorty that was in 2021, was $230. Now Slim that is in 2023 is $400. Over all, I absolutely adore this halloween store

I placed an order Tuesday and paid for expedited shipping which showed it arriving on Friday. Perfect, because I needed it before the following Thursday. It's Friday and it hasn't even left the warehouse.

Fun store however I was double charged for my purchase and I've had to call ten times and email several times trying to get my money refunded to me. Their customer service department is a complete joke. I'm contemplating contacting better business bureau. Still waiting for my $89 they owe me!

I purchased a costume for my child. Paid for over night so we can have it in time for party. It's been a couple days and it hasn't been shipped. Out. Tried to call spirt waited 30 min and no one picked up phone. Tried the chat took 30 min to get some one and they told me sorry however we can control our venders. When I asked for a time frame they had no idea. This company is pretty terrible. I plan on returning my product

Callled after waiting 25 minutes on hold a girl picks up very rudely I explained that I placed an order and wanted to know what's going on she sighed loudly like I was bothering her, I'm sorry is that not your job to help with customer service never then she never even helped me and hung up the phone NEVER AGAIN WILL I EVER PLACE AN ONLINE ORDER HORRIBLE CUSTOMER SERVICE IF YOU DONT LIKE YOUR JOB GIVE IT TO SOMEONE WHO WILL

Spirit Halloween is a 5-star rating from me, but a few days after I purchased with my debit card those dirty scoundrels took an extra 300 hard-earned dollars most likely through a card skimmer. I got chills when I saw my money was gone, and a little pee was spilled.

I went to a spirit halloween in YUKON, OK. The manager made a comment to her employee about me being with my boyfriend who is pretty much taller than me, and that she didn't expect less of what she's looking at. I know, im fat and old but I dont deserve a humiliating comment. I hope you train your employees to be less judgemental, and focus on making profit.