SpiritHalloweenReviews 403

I am very frustrated with this company. My item has been ordered twice now, once by me and once by a customer service representative and each time I got a shipping confirmation email but my item has yet to leave the warehouse. All this company does is create labels with tracking numbers for FedEx but they don't actually attach the label to the package for it to leave the warehouse. My shipping confirmation emails just keep saying label created but my package never begins travel to my home. The Spirit Halloween warehouse is ridiculous and they aren't sending me my stuff. I will attempt to get a refund but I am probably out of my money.

Nothing on backorder, no reason not to ship.

Ordered over the phone on the 1st of the month because shipping was showing as $19.99 instead of the advertised $4.99.
I tried to used online customer service but they were concerned with where I got my coupon code and why the error occurred instead of fixing the shipping. So I successfully ordered by phone.

I received one item out of 10. I called customer service 17 days later and they said they'd contact the warehouse. I honestly thought I'd receive an email about shipment the next day. I didn't so I called back. Customer service said they were checking on it and had emailed the warehouse and was waiting for response. I asked to talk to the supervisor who restated the same but seemed less experience than the customer service rep. I said I think waiting 18 days warrants a phone call to the warehouse. When the supervisor again said I emailed them I asked for her supervisor. Never directly spoke to him but I got another notification about my order. I will never order from this place again. I just hope to get the costumes & order before the event I am sponsoring. I thought ordering 45 days ahead would do it but here I am waiting at day 18.

My interaction with Spirit Halloween today was AWESOME and I just needed to share my Customer Service experience.
I want to start off by Thanking every Spirit Halloween Employee for their hard word before, during and after the Haunt Season. I can only imagine the volume of calls, orders, questions, stress... that these men and women deal with. They all make this whole thing possible. We have been shopping with Spirit Halloween since the Beginning and it is amazing to feel the same level of personal service most of the time. On rare occasions you may be met with attitude or irritation but try to be understanding that they are there to help in the end! Just breathe and make their job a bit easier.
In the end today I felt heard as a customer (who had a not so great initial interaction) with a company I was loyal to. We had 5 larger orders tied up a bit for a variety of circumstances. It was frustrating and no one really had information or initially seemed to care. Ashley from Customer Services followed up today and I was so happy to feel like I wasn't just another order to them. They validated my concerns and apologized because that is a Huge deal to them. Their staff is great and I will likely be a Spirit Customer for life!

I am sharing this here because rarely do we get to read about the positive! Spirit Halloween goes above and beyond with their customers "behind the scenes" and I wanted to shed some light. 3 of the 5 orders have arrived with the last two almost here. No I did not get my orders for Free. That's not how business works people! What I got was an incredible Customer Experience that will keep me as a Customer of theirs for years! THANK YOU Ashley, Jackie and all the staff at Spirit Halloween. Y'all are so great!

On 7/16/17, I put an order in for the 14" evil eye animated spell book. They gave a projected ship date of 8/4/17. I attempted to contact them through the site and they have not even responded back to me. If there was a delay in the shipping for some reason, I would have understood that, but to not even respond to an inquiry on top of a two week plus late order is unexcusable. I will never place an online order with Spirithalloween.com again.

This business is beyond bad. I ordered $300 worth of costumes on October 11th. For over a week we got shipping details with a delivery date which got pushed back every day by one day. Finally, when the package still had not arrived after 2 weeks, we called and were told the package was damaged and sent back to sender. We told them to never mind about the fog machine and other stuff, just send us the 3 costumes and any accessories they could. They agreed and promised to have the package to us by Saturday October 29th. The day before we are informed that one of the costumes is out of stock. We explained that we just want the original costume that was shipped. Very unsympathetically the woman says "well I could email the warehouse, but by the time they find it we can't get it to you in time for Halloween." And that was it. She clearly could care less, just like the other 3 or 4 customer service people we spoke to over the past week. I would NEVER order anything from this company again

I will NEVER step foot in one of these stores again! Was in a hurry today, and bought 2 sizes of the same costume, thinking I'd take the one back that didn't fit. Went home, tried on my costumes, and brought back the one that didn't fit 2 hours later. Well, they wouldn't give me my money back, because they said they don't do returns after 10/21. Well, no where in the store said that! Their response was that it was on my receipt! Well hello, you have to make a purchase to obtain a receipt! The manager was so rude! I'm still in shock! Guess I'm going to try and count on my credit card to dispute it! Oh, and this was the store in New Hartford, NY!

I shopped at the Wyomissing store on state hill rd. Upon entering store I was warmly greeted. I was shopping for decorations but wasn't sure of what to get cause of the variety.
I asked an employee for assistance. She was a Spanish lady named mary. She was very helpful and knowledgeable about the store. She helped me figure out what decorations I needed. I wish other stores had employees as nice as Mary was. I know it's her job, but she makes you feel at ease with no pressure. I have told my friends about the great service at this store and will be returning for more items. Just wanted to say keep up the good work and thanks for an enjoyable experience.
Dave of Wernersville, pa

I've already left a review about how horrible the shipping is, but I just have to add more since I got my latest tracking update. I ordered on 10/13. Spirit said to expect 6-8 days before my package comes. It is now 10/23. My last tracking update I received today said to expect my package on 10/26. I'm sorry but this is unacceptable. I'm extremely pissed off and I really hope they got my order right because if not, like I said before, I'm screwed. I need this costume for the 29th. If I actually get it on the 26th, that's only 3 days til the party. So no time to send it back if it doesn't fit or whatever. I've always loved going to my local Spirit Halloween store, but $#*! Spirit Halloween online!

At approximately 5:30 pm 18 October 2016, my wife and I went to this store. We started browsing the Isles starting from the entrance, in a clockwise direction around the store. As we looked at the items, I began to notice that an employee was stopping within 5 yards and moving items on the racks. At first it i thought it was was just someone stocking items in my peripherals, but when we got to the other side it had happened 5 times. With out mentioning anything at all to each other, my wife said she wanted to test something and abruptly changed directions the opposite way. Like a basketball player, the employee made a hard pivot and followed us across the store. The employee was about 5 foot 8, blonde hair in a Mohawk, glasses, probably 110lbs and potentially male "I could not make an accurate assesment". Unless it has been common for married couples expecting a child in shorts and the shirts to steall large shifty props by hiding them in a magic bag, then I can only assume that not only was he blatantly racist, but that the manager is obviously complicit in this act. No other excuse is possible for an employee to not engage in any actual work for 30 minutes.

I placed a preorder for my children's choice of Halloween costumes. The items were ordered 8/19/16 and were supposed to ship 9/30/16 because they were not yet available. On October 12th the items were still on hold and had not shipped. I called and they claim my credit card was declined. I asked if I could give them the credit card information again because it must be an error. They then said I had to place a new order if I was to change the payment information. What? AND if I placed a new order the items are no longer available! I asked why I couldn't get the ones on hold and they said I just couldn't. So I placed an order two months in advance, received no correspondence that there was a payment issue, and I can't fix the issue to get my items that are on hold? I have never dealt with such a backwards and unfriendly company. I ordered through Toynk Toys, next day shipping. And guess what? The credit card worked just fine.

I worked for spirit for 3 years under an amazing manager in Georgia. So after being gone a year, I have to ask where has the customer service gone? I took my one year old into the store today and the employees ignored every customer and they had questions. One just stood at dressing room and didn't greet anyone; in fact, there was no "Welcome to Spirit!" Or hello of any kind. Nor was there the celebration when someone donated.
My daughter almost got ran over by an employee who was too busy avoiding everyone. The company I had a passion to work for has turned upside down. Even my fiancé, who I met working there, was highly unimpressed.
I highly doubt Rob will ever see this but he is a good man who has a big heart for all the employees of this company. If only Debbie was still able to work as a manager, things would be different.

I can't speak for the Spirit Halloween locations that pop up all over during the months of September & October. However, the online Spirit Halloween is a nightmare at best. I ordered a costume & accessories on a Wed & paid for over night shipping. I recieved them eight days later. It is impossible to get a customer service rep on the phone unless you have a solid 40 minutes to spare, especially during Oct. As far as my refund goes, it was short $23.00 & I took into account a discount coupon & my shipping. This will be yet another battle to resolve so I will most likely eat the loss. Never again!

I ordered two costumes for a 10/30 event and the delivery date stated 10/30 so I paid $40 for a two day delivery (10/28). When it did not arrive by noon on 10/30 I called Cust Service and waited 30 min for a rep. She refunded the $40 but could not track the package and referred me to the USPS. I called USPS ( another 25 min wait) and they said a "pre- mail" form had been sent but the company never delivered the product for delivery. We spent another $50 on costumes two hours before the event.
The costumes arrived on 11/3 and there are no refunds. After 10/23.