SpiritHalloweenReviews 403

If I could give this company negative stars and warn buyers, I would. Please don't down your hard earned money to order from these frauds. I went into the store looking for a "Stitch" costume for my 6 month old grandson. They didnt have it in stock but said free two day shipping to my home for them to order it online. So I did. Then, the next day I got an email saying it was shipped. Gave me a tracking number, so when it didn't arrive when it was supposed to i clicked on the tracking number. It told me a label was created the day I got the email, but no postal facility has received the package. And it still says that. But the company website says the order is completed, and there is no way to contact these people. The phone number just keeps sending you in a loop for hours telling you to stay on the line. You can't email them. And it says on the recording for super fast help click on the live chat button on the top of their website. There is no live chat button.

We placed an order 6 weeks ago. We received all items except for the most important one. When I try to call them, I get a recording on endless loop that I literally have listened to for over 30 minutes in hopes that someone might pick up the phone. NOTHING! If I press ANY of the options, I get a recording telling me to go to their website and click on the live chat option. Well, there is NO live chat option on the website. And when I send emails to customer service, I get NOTHING back. Halloween is 9 days away, and the costume pieces we bought are useless without the missing piece. Also, I returned an item because I ordered two sizes of a costume and sent back the size that didn't fit as well. That was quite some time ago, and I have received NO communication and NO refund. I doubt I will get a refund, and of course I can't contact anyone about that issue either.

So here is an update... you responded after I gave my acct info saying you would look into it... and I have sat in your "live chat" for 30 minutes without anyone helping me... i sat on hold today for 30 minutes with ur operator manger and all I have found out is "they dont know" so... do I need to find ANOTHER costume or is that one still coming? Will I have it by next week? What happened to my refund for the first costume? What happened with the 2 cans of body glitter and the red lipstick? Is that stuff still coming ir do I need to get a refund on that and buy it again elsewhere? I work really hard for my money for the stuff and my money to just disappear. This was supposed to be the best halloween sunce it is my daughter's last and it has become a nightmare... i dont even know if I HAVE a costume? It is really aggrivating and stressful and not getting answers make is that much worse...

Ordered a costume for my grandaughter and paid $12.49 for expedited shipping and was given a specific shipping date (which is why I paid the extra). It did not make it that day. Wrote Customer service and told these dates are not guaranteed even though they are shown during checkout. They sent me a link from elsewhere on their website saying if you order after a certain time, dates aren't guaranteed even though they are showing these dates on the checkout page. Very misleading. All I asked for was a refund of the difference of the expedited shipping cost which they refused to do. I would never purchase another thing from this company.

My wife and I visited the Spirit Halloween store in South Hills Village Mall. We were browsing the costumes and having a few laughs when we were approached by one of the associates. She asked my wife what costume she was looking for. My wife told her that she wasn't sure but was thinking of dressing up as a gypsy. The woman told my wife that the word gypsy was an ethnic slur. Just then my wife pointed out the necklace being sold which was advertised on the package as a "Gypsy Necklace ". The associate then said that she didn't care and that we were racists. Because of her remarks we decided not to purchase anything and left the store. Thought Halloween was supposed to be fun. Or is that not permitted in the PC gone wild world we live in today. We will not visit Spirit Halloween again.

Ordered a few costume pieces i was missing from my costume. First Red Flag was not being able to use the tracking on my order. First they tell me they shipped it out, but i can see clearly that they have not and have instead shipped out 5 days later. No info on the tracking of my item and they have marked it as completed yet NO PACKAGE!

Almost a week later i did recieve package but tracking was completely useless. I wasn't missing any items, but two of the items were damaged/ defected.

The biggest defect was a missing part on the cane they sent me. I wish i saw the reviews here before ordering and i can assure you im not ordering from their site again after all the stress worry and confusion they gave me about my package.

I would advise others to not take the risk.

I placed an order 8/24 with shipment supposedly on 9/15. I received half my order and have been waiting over a month for the last costume. I have called twice a week for an update and have gotten "it will be shipped today, tomorrow, it's being expedited." Only to find out they have no costume being shipped and "maybe" it will be shipped the 10/22. Instead of being honest and giving the customers a choice as to cancel and look somewhere else when I first called they string you along with false hope and the supervisor Stacy or Kaycee was NO HELP. She offered me a coupon and $5.00 shipping fee return. REALLY! Now my son has several Halloween parties to attend with no costume. Now I have to scramble for a replacement because the one he wanted is sold out. What was the point of ordering in advance if this was going to happen. Thanks for ruining my sons Halloween SPIRIT!

They held my order as a pending charge in my bank account for over a month. They sent half of my order (Halloween wig and accessory to go with costume for my 7 year old daughter) in pieces. I called after waiting for a month for the remainder of my order (the actual costume) and customer service told me it would arrive on Oct. 5th and that the funds were already taken out of my account that I didn't need to worry. They cancelled my order on Oct 12th at 3:45am PST after over a month of waiting. They lied to me and told me I had insufficient funds in my account which is not true. I proceeded to tell management the day the order was cancelled I wanted to buy the costume, I had already got my daughter very excited and I had the wig and one accessory that goes with the costume. Management told me they were all sold out and that there was nothing they could do. The whole thing seemed kind of fishy that they decided to ship my order at that time a day supposedly and had sold another one that fast. I called within a few hours of the order being cancelled.The manager seemed put out by my call and could care less about my situation. He told me I could return the items at my expense of shipping. The worst customer service I have ever experienced. My daughter is crushed and I am forced to scramble to get her another costume. The costume and accessories were no cheap, it was $104.00 in total.

I ordered a simple surgeon's costume online on October 3,2018. Upon checkout, I was told the delivery would be Monday, October 8,2018 at a shipping and handling cost of $10.13. I have a costume party to attend at my job on Wednesday so proceeded with the order. Now, I am being told it won't arrive until Friday, October 12,2018. DO NOT... DO NOT... DO NOT... BUY ANTYTHING FROM SPIRIT HALLOWEEN. You will be inconvenienced and ripped off!

Like many others, I preordered the Hocus Pocus Funko Pop figures during Spirit's first round of ordering available. Fast forward to after the expected date of 9/30 that I was given, and I asked for an update, as my order states "in process". I was told verbatim "it appears your order encountered a feed issue between our system and our warehouse." And the only "remedy" is for my to cancel my first order and re order. Why can't my first order just be put back into the system? Also, if a business has an order that is stagnant for 3 months, why is it not checked on? The answer to that is they don't look at orders unless asked. My mind is blown and how this company operates... and seeing how there are many of us with this issue for this specific set of items is incredibly suspect. I won't be buying from this place again. Nice sales tactics, Spirit. Hopefully Funko won't give you guys exclusives anymore.

I ordered a Hocus Pocus costume on 8/14 that was supposed to ship on or before 9/30. I ordered to wear at a Halloween party in Disney World. I contacted them on 10/1 because I still had no shipping notification. They said it was in warehouse and would ship in a couple of days. I asked to upgrade to overnight shipping so that I would get it in time and got no answer. I tried to use the online chat option and the guy (Steven) told me it had been pushed to 10/15. I told him that someone told me it was in warehouse and it was supposed to ship before 9/30. He said well it won't, do you want to cancel. No apologies, nothing. I asked to speak to a supervisor and he said he was the supervisor. Awful customer service and was left to put together a new costume in four days.

I went to the Auburn store, the people who work there are super nice, and helpful. They didn't stock what I needed, so I ordered it through one of their kiosks on line so I'd get free shipping. Today I realized I may have left something very valuable in the store, so I tried calling the phone number provided online. I used so many different prompts, but NONE of them let me talk to a person. Now I'm going to have to drive for an hour each way to go to the store. Horrible customer care!

I placed a order for funko pops (Hocus Pocus) in July. I received a email stating I canceled my order when I never did. Calling customer service they said it was a internal error with paypal and I should replace my order. At that time they gave me free shipping for my troubles. That would have been great if my second order had ever shipped. Online it said I had a tracking number but the item never shipped out. When I called to question this I was told another internal error made it so my order never got to the warehouse. These pops are out of stock now so I am SOL. This is the worst handling of online orders I have ever experienced. I will not be coming back to Spirit Halloween no mater what exclusives they have. Not worth my time.