SpiritHalloweenReviews 403

When I placed my order I on October 25, I was told on line that it would be delivered by October 29. Well it wasn't and the night before Halloween we began to panick. I called the "so called" customer service number and was on hold for an hour, and then received an automated message that " I should try to call back later". Customer service also sent an automated message suggesting an online chat, which was non- existent. There was also a link for email help, which led to a postal address! I have never seen such an unprofessional company that puts so much effort into giving off the appearance of looking legitimate. They are so far from honest and legitimate. I will never make the mistake of ordering online from them again. Spread the word please!

I placed an order that was botched by the company. I was told the order would be cancelled and that I should place a new order. Unfortunately, the first order was never cancelled and I received duplicate pending charges that went on and off for weeks because the item wasn't even going to be available for months (and keeps getting pushed back further and further). I asked to have both orders cancelled AGAIN. I was told they were, yet I am STILL receiving pending charges because apparently it was not handled correctly. Now I'm stuck in a pending charge nightmare until the item comes out (in two months!) or someone with a brain who actually knows what they're doing fixes the problem. Terrible first experience. I will not be shopping here ever.

Received costume that was too small on 10/24/18. Stood in line for next available store clerk to do a return or exchange. She told me that I would have to wait for the next available store clerk. Once that clerk became available, he advised they could not do returns for items received after 10/19/18 because people wear the costumes and try to return worn items. They didn't have the child size costume available either. When a 12 year old straight-A student has used their earned allowance money to buy a product and cannot exchange or get their money back Shame on your Spirit Halloween. My child would rather donate your costume then buy anything else from your store.

I preorded a item in July for delivery by today Oct. 29th. For the last 4 months every 10 days my account was charged the amt I ordered then put back. I contacted their customer service multiple times to only be told that the item would ship soon. I tried to just cancel my order to avoid being charged and was told I couldn't because it was still in processing. My husband finally contacted them and the person he talked too earlier this month told him that we wont get charged again until the times ships and he would get it sent out the next day. Since then I checked the status of my order and it showed cancelled. We contacted them again and they were showing it was in processing. Well today I was suppose to receive it and I didn't and it wont even let me view my order. After entering order info it takes me to a generic page. I will never shop with them again. The lies they told just so they didnt have to deal with us was beyond annoying. Cant get a straight answer from anyone. I didnt even want to give them a star but I had to in order to post.

I purchased a costume with accessories that came out too about $100, which, by the way, is astronomical for a bodysuit, skirt and a cheap space gun, but I digress.
I ended up having to purchase another costume, and tried to return this one, tags still on (the skirt supposedly lit up, but I didn't even pull the battery tab), in the bag, and unworn, and was told I could only do an exchange. They do have a small sign that was pointed out to me on my second visit, but the first time around it was insanely busy, and the only thing that the cashier mentioned was a Sick Kids donation.
I understand that this type of store only exists for a few weeks each year, which makes it difficult to accept returns, but it's even more difficult to make money when you have no customers, because I can assure you I will not be back.

I recently purchased a costume from Spirit Halloween. The sales clerks were very unprofessional, they were not clear about return or exchange policies, they talk about random unnecessary information to distract from hearing their policies. I returned to Spirit Halloween 4 hours after purchasing a costume for my son, in hopes of returning the costume, as it was too small. The sales clerks were extremely rude, were very argumentative, and when I tried to explain my position and then not making their return/exchange policy clear, they threatened to call the police. I asked to speak with a manager, the child working stated she was the only one available. I asked to speak to someone with authority, and she threw a receipt at me and told me to call the corporate office. I asked for her name, she rudely replied Bethany and refused to give me a full name, so I could call in a complaint about her lack of customer service skills and extremely rude behavior. Had they made their return/exchange policy clear, I would not have purchased the costume. I feel the I was ripped off, deceived, and Spirit Halloween stole from me. I will never return to Spirit Halloween, I will boycott this store and all locations. I will also tell my friends, and deter people from doing business with such a crooked, thieving company. I hope Spirit Halloween does not come back to Auburn, Maine again.

Placed order on 10/22 and paid $12.49 for Express Shipping, which gave me a specific (Not "Estimated") delivery date of 10/25. The morning of 10/24 Fed Ex said the package would arrive by end of day on 10/27 (2 days after spirit store's delivery date).

The first support phone call I made I was on hold for over 40 minutes. The woman sent me to Fed Ex to have them hold my package to pick it up myself.

The morning of 10/27 I received a new update that the delivery wouldn't be until 10/30! Which was useless because I needed the item on 10/27. Delivery date is 5 days past what their website stated.

Calling Support gives 40 minute hold times and initially says "just stay on the line and someone will be with you shortly" - but that doesn't happen, you have to guess the right options to finally be put into queue for the long hold time. The other option is to click the "live chat" button "at the top of the page" on their website, but the livechat button isn't always available at the top of the page. You have to navigate through the site to find it. When using live chat no one comes to chat, even though it says it's online or, after putting in details, like Name & order #, it says, "Thank you your email has been sent" within the live chat window.

These stores are nothing more than thieves. They sell you a packaged item with a picture of what is inside. When you open it you discover it is an unusable poorly assembled item, you cannot return it because it has been opened... when you say that is unacceptable, they brush you off, tell you to call corporate but won't give you the phone number... when I looked it up myself, I haven't been able to get a person for two days (despite alledgedly being open 24hours) and I have left a message now to have my call returned which it states will be in 4+ HOURS. The on-duty manager looked at the item and said she couldn't see how it worked either BUT that maybe it comes that way so she couldn't authorize an EXCHANGE. She wouldn't open another one of that item to see if ours was defective because then they couldn't sell that piece of gargage either... and then they even accused us of damaging said item when I wouldn't go away. We had purchased it about 10 hours earlier as part of a much larger order and wanted an exchange, not a refund.

If you like to buy unusable garbage and get heartburn arguing a losing battle with people who don't know the meaning of customer service, then by all mean shop here.

My son wanted to be a clown for Halloween and wanted to have a voice changer as well the clown shoes. My husband and him went to Spirit Halloween and bought them both, only to find out they were both defective. The voice changer didn't work at all and would keep making this very high pitched noise. We did our research to see how to work it and nothing worked. The shoes were way too big for him in the first place and were coming apart at the sole. We decided we would return them but faculty wouldn't let us return, get store credit, or replace it for something the same price or more. Their answer was "We can't resell these". Not only do they sell shoddy merchandise but refuse to return in anyway at all because they can't "resell" it. Bad costumer service.

When I went to shop at Spirit Halloween I asked specifically at check out if I can return all the items I was purchasing to include my accessories if I didn't like them or want them. I was told that I could return everything as long as it's by October 19th then when I went to return 2 of the accessories I purchased only then I was informed that I could not return the items. That was complete miscommunication and poor customer service.

Although, I love this store and I always buy my children's costumes here. I decided to by an adult costume. It was sized 2-6 (women's) and I normally wear 2-4 so I figured it would fit and I was in a hurry (of course it's the Saturday before Halloween) I did not try it on at the store. Mistake. I get home and I take out the top for the outfit and I can't even get it over my head.
The sizes are misleading and need to be corrected. The prices are outrageous. If I buy a costume and return it the next day unworn I should get a full refund.

Be very, very careful ordering anything from them online. They sent me the wrong animatronic and I tried to return it at the store, only to have a worker there insinuate I was trying to scam them by returning an item that is not theirs, although I had the confirmation sales form, unopened box and everything. She said she was not allowed to do a return due to inventory so I had to contact their online store. Chatted with an "Ebony" who is extremely rude by the way, (the way she answers the chat was "what do you want?") and she seems to be the only one working their chat line, but after 20 mins wasted explaining the issue, she finally sent me a label to return. But then I hear nothing from them although the tracking number shows that they received the item. Fast forward 3 weeks later and I'm still trying to call them, email them, FB them you name it and it seems like they've skipped town because I can never get a real person on the phone. And I am seeing that another reviewer is going through the same thing, this company is a fraud. I've never been worried about a business that should've been legitimate taking my money before. It's sad because I buy a lot of stuff to do our haunted house every year but I can NEVER EVER trust this company again. Oh and don't worry, if I don't get my money back I am reporting this fraud to my credit card company.

I wouldn't buy water from this place if I was dying of thirst. I went on October 19th to purchase a costume not only did they not have what I wanted they told me the probably wouldn't be getting anymore so I just picked anything I could find. I then found what I wanted online at another store and picked it up. When I went to return the costume they said they won't because it's after October 19 and they won't do any returns after that date. I could see this but the package was never open not even taken out of bag from the store I have the receipt and it does not say a thing about no returns nor does it say in the store. I think this store is horrible management is horible and besides this the half hour I was left on hold with Noone picking up prior to me coming to return just shows how bad this store is never again and I will make sure my friends and family members won't go there

Edit: An extremely rude call agent called back and told me I have to file a police report! They refused to give me a refund! The Better Business Bureau has been notified.

I ordered animatronic scarecrow from Spirit Halloween on September 19,2018. I also ordered an animatronic ghost with this same order. The total amount for the order was $311.90 USD. The animatronic ghost was delivered as ordered, but the scarecrow did not arrive. Their website does not allow customers to view their tracking information if not in the US or if you do not have an account. I have kept the order number and I have emailed the company to the whereabouts of my scarecrow three times now. I have never received a reply. I have phoned numerous times, and have never been able to get through to a representative. I have been placed on callback and no one calls back. I have
Waited on the phone for a half hour for an operator and the telephone system hung up on me. Their customer service is deplorable.

I placed an order with shipping that said it would arrive 2 days before I needed it.
I received tracking information, checked it and it was going to arrive 6 days later than I was told. They refuses to cancel the order or refund my money. Their only suggestion was that I miss work and wait for the mail and refuse it, then when they receive it back they would refund me.
The customer service representatives online were rude and I couldn't get anyone on the phone. I will NEVER order from this company again! Beware of this fraudulent company.