SpiritHalloweenReviews 403

I bought something there for the next year. When I opened it up the whole thing was broke. One wheel was broke. A wire was broke and the remote wasn't even in the box. When I called the company they did nothing. Not even a 20% off for my next purchase which would have only helped them. I was told Sam Cook was the supervisor that wouldn't do anything although I'm not sure I believe that's his name. Open EVERYTHING you buy the before you leave the store and MAKE SURE IT WORKS.

I visited the store in Bakersfield on Ming in sept 2019 and had the worst experience! The cashier upon checking out said, " I need an ID" and I told her my husband has his ID I left mine in the car we have the same last name can you use his?" She rudely said "no you cant purchase here without an ID" so I said fine I'll go to the car. I ran out to the car and came back in and handed her my ID. She seen I was frustrated on my face because I was but instead of apologizing for the inconvenience she taunted me! She said hope your day gets better, be blessed but very sarcastically and kept getting louder until I was literally out of the store I could still here her yelling! I won't be going there anymore spirit lost my business and respect! I'll either order online on amazon or go to party city! Bad customer service!

I Came to the opening of the temporary Knoxville, TN location today! I always Love Spirit. Always excited when the store opens. Except the Store manager was rude. Ruined my day. Wish they would stop letting unprofessional rude people run those type of stores. I have worked at Walmart for a long time. I understand stressful days. But this woman attitude was un called for! Will be finding different location to get my children their costumes. Very disappointed that I have to drive even further all because of an employee who clearly unhappy with there job!

Came in looking for a eye mask with 2 children. Obviously have a diaper bag because again, two children- ages 2 and 4. After the so called manager already acknowledged and spoke directly to us at the front door when we walked in, he decided to tell us we could not have the bag in the store. This happened 20 minutes after walking around. Basically accusing us of stealing. If it was a policy to start with, it should have been acknowledged IMMEDIATELY. Worst manager I've ever met. I'd rate it a zero if I could.

Based on my most recent interaction with Customer Service, this is what I now know regarding the status of my delayed order:

-The shipment is over a week late, but is only now being discovered. A shipment, expected to arrive by 12/20/2018, carrying several high demand items, did not show and no questioned nor followed up on its location. No "Order Delayed" notifications sent nor plans to be sent.
-A new shipment may or may not be in route and may or may not have the product to fill my order.
-As there is no Shipping Information, the delivery (still showing Expected 12/20) may or may not be arriving sometime in January 2019. I was advised to expect possible delivery around the beginning to mid - January, but most likely before February 2019 (no guarantees).
-If there is a Shipping delay, they will send out notifications, unless it is an unforeseen delay, a delay by the shipper, a recent delay, or a delay that may affect order processing. Guaranteed Delivery By dates are only estimates, and NOT guaranteed.

My order, placed Oct. 26,2018, was originally expected mid-December, then changed to be shipped December 20. The ETA is now unavailable and can not be guaranteed. What can be guaranteed is that this will be my last order with this company. Here's hoping I get my order eventually.

I ordered plates, napkins, and cups for my son's birthday party. After a very long wait period - which went beyond what they stated for shipping. Then I receive my shipment and it's a partial order - the majority of my order was on back order for 6 weeks past when I ordered it online.

I tried calling them but couldn't get through. I then went online... a 3 minute conversation took 20 because the person on the other end took ages to respond.

Absolute garbage and pathetic... will never, ever do business with this company.

STAY AWAY FROM THIS HORRIBLE VENDOR!

Bought a costume on 10/20 and on their website it said I should have received it by Halloween. All normal, got a confirmation I was happy. I wait a couple days, and on the 28th they tell me that they don't have the item that I bought so they cancel my order and all they did was give me some bs coupon that wasn't really different from the free ones they give out to everyone. I am still also getting emails to this day from this transaction which is kind of annoying. Very unprofessional and they kind of ruined my Halloween.

Purchased a Adult Hooded Robe, and Fog Machine. Fog machine is insufferably loud, and fog output is dismal. Buyer beware I guess.
Hooded Robe only contained the hood. No Robe. I pulled from the back of the rack, but someone must have stolen it.
Reviews led me to believe CS would be useless, and getting in touch with an agent on the phone was difficult, and some emails went unanswered for a while, but in the end they sent me the product in full in less than a month. (I'm in Canada FWIW)

I never leave any reviews but I am so mad with this company that I decided to make an exception. I ordered a costume for my boyfriend 9 days prior to the event. The company emailed me on the day when my order should have already arrived and said that it was canceled because they don't have the item in stock. They said they are going to remove any pending charges from my bank account and even sent me a rebate form to fill out for this inconvenience. The charge was pending for a long time then they finally removed it. Week after I notice a new charge for the same amount that was pending. I contacted the company through online chat since it was impossible to get a hold of anyone through the phone. The representative was careless and rude but he assured me that he will forward it to their support team to fix it and remove any charges. They did removed it eventually until today I see another pending charge. I had to contact their company again. I received the same careless response that they will forward this matter to their team. I asked for another email confirmation of my order cancellation and the answer was negative. I gave up and called the bank to cancel my card. The representative from my bank said that they've been trying to charge my card almost everyday for the past 3 weeks! I don't care if that was a glitch in their system but there is no excuses for the lack of professionalism that their support team showed. I will NEVER shop here again! And will tell all my friends to avoid this scam company!

I ordered stuff on Sept 4th to give more than enough time to get my shipments. One decoration came three days before Halloween. It was delayed and expected 10/15 and was still later. I just called on my other items two months now after the purchase and am told they're not even in stock. Don't email support because they will not help you. Calling is a nightmare too, most things try and just point you to their website which hardly even works. They are by far the worst company I have ever dealt with. There are other stores for Halloween shop there and save yourself the headache

Long Rant! I ordered an accessory for Eli's Fortnite costume on Oct. 12th at Spirit Halloween online it was a preordered item. Ever since I placed the order the money would be on retail hold until it was shipped out. This past week I've called their call center and had been given the run around. One representative told me my order was to be delivered on the 30th. Each day i would call to find out why I never recieved a Tracking number their response was sometimes they send them and sometimes they don't it's the warehouse who does all that. So Tuesday came and went and no pickaxe was delivered so for Halloween Eli had no pickaxe i called Thursday and spoke to a manager who had nasty attitude who told me my item was lost in transit ornlost in the warehouse she ended up hanging up on me. An hour went by an i was beyond frustrated Samuel Arenas gave it a try and we got the best Manager to help us out she called several stores in the El Paso area and couldnt locate one. I had finally decided to cancel the order yesterday and order from Spencer's (which I should've done in the first place) my order came in this afternoon and Eli is beyond excited. I loved Shopping with Spirit Halloween but after this experience there is no way I'll ever do it again. Horrible that i couldve got them the costumes they wanted if only I had shopped with Spencer's to begin with.

I bought 2 costumes and both were missing items from the packages. I went back to the store and was told that I couldn't get a refund because refund date was on the 19th but items were bought on the 25th they even told me I couldn't exchange so I was basically stuck with incomplete costumes. NEVER again am I spending me money here. Customer service is very unprofessional both in store and over the phone. The guy basically told me it's my responsibility to check all of the items. Don't they ask to NOT open packages? SCAM