SoftwareKeep

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SoftwareKeep Reviews Summary

SoftwareKeep has 173 customer reviews and ranks 20th in the Software & SaaS category. Common review topics include customer service.

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Iowa
11 reviews
0 helpful votes
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Instruction
August 31, 2017

I receive the full detailed instruction on how to install the software. I follow the steps and now software is activated and working perfect.

Date of experience: August 31, 2017
California
11 reviews
1 helpful vote
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Old software
August 31, 2017

I had Office 2007 office installed so I ask if I can upgrade to Office 2013. They answered all my chat and finally order my software instantly.

Date of experience: August 30, 2017
New Jersey
3 reviews
4 helpful votes
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Finish installation
August 24, 2017

The installation is very quick. It took only 30 minutes from order to final installation. It is really instant download. Cant find any software company other than this.

Date of experience: August 23, 2017
New Jersey
6 reviews
1 helpful vote
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Fast delivery email
August 24, 2017

I just waited 15 minutes and finally received my software. The finest support we ever experience as call support provided all the instructions.

Date of experience: August 22, 2017
Texas
6 reviews
1 helpful vote
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Excellent
August 24, 2017

Highly skilled and really helpful. They navigate my computer without any issues. I really recommend to all

Date of experience: August 22, 2017
California
3 reviews
0 helpful votes
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Thank you!
August 17, 2017

My MS Office expired on me after a month so I called. Turns out, it was caused by a trial version. Tim immediately made quick work of it and fixed it for me. Now everything is back to normal! Thanks again!

Date of experience: August 16, 2017
Illinois
1 review
0 helpful votes
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Great Software
August 16, 2017

Totally working software. We ordered 5 office for our school and we ask special discount. The quotation is sent instantly via email so we finally made an order.

Date of experience: August 14, 2017
VE
1 review
0 helpful votes
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Support
August 14, 2017

I called and spoke someone from Philippines. I'm amazed how professional they are and solved my software problem.

Date of experience: August 12, 2017
New Jersey
2 reviews
0 helpful votes
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Good Software
August 8, 2017

Software really works. I can't get to install so I called and ask for help. In a matter of minutes it was installed and activated.

Date of experience: August 8, 2017
DO
1 review
0 helpful votes
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Good Job!
August 6, 2017

I made a mistake purchasing a product but they help me fix it immediately. Thank you so much. I will recommend this website to all of my friends..

Date of experience: August 5, 2017
Philippines
3 reviews
0 helpful votes
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Service is exceptional!
July 16, 2017

They are quick and responsive with great prices. Plus they offer quick customer service. When they accidentally double billed me, the credit was quick.

Date of experience: July 13, 2017
Canada
1 review
1 helpful vote
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Pleasant experience
July 13, 2017

I was worried at first but it turned out to be an awesome experience buying a product from this website. Installed and activated my Office 2016 within 10 minutes!

Date of experience: July 12, 2017
Florida
1 review
0 helpful votes
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Awesome service
July 11, 2017

Spoke with Don from chat support, he was great! I did not have to move a finger. He did it all. Thank you, Don!

Date of experience: July 10, 2017
Washington
1 review
0 helpful votes
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Exellent assistance from Allan at SoftwareKeep
July 7, 2017

I had difficulty downloading office 2010 after purchasing due to my inexperience.
Allan at SoftwareKeep offered to help and he was able to uninstall and reinstall the program with excellent results. My computer is slow but he stayed with it for as long as it took to complete the installation with success! Excellent customer service and very appreciated.

Date of experience: July 6, 2017
California
1 review
0 helpful votes
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Amazing! Tenacious! And Successful!
July 5, 2017

I purchased MS Office from softwareKeep when I still had a 365 subscription. Didn't know it didn't load properly until the 365 subscription ended. The support followthrough and absolutely stellar stay with it finally solved the issue. Turned out a simple delete the program and restart didn't take care of it... but in the bowels of the computer support found threads still lingering that needed to be removed. Finally I can use the software purchased! Thanks to the absolutely phenomenal customer support! Thank you!

Date of experience: July 4, 2017
Montana
1 review
0 helpful votes
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Helpful technical support
July 5, 2017

Their technical support department called me on time on a scheduled remote session. They were very efficient. They really know their craft. Joy was very kind and courteous.

Date of experience: July 4, 2017
Connecticut
1 review
0 helpful votes
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Excellent customer service.
July 3, 2017

I made a mistake ordering a product, and Don helped me fix the situation immediately... Very understanding. Thank you very much... A+++.

Date of experience: July 2, 2017
Philippines
5 reviews
3 helpful votes
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Patience
June 23, 2017

Digital download but Need to wait for the software It was delivered into my email with key and download link.

Date of experience: June 23, 2017
Philippines
1 review
0 helpful votes
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Remote session was awesome
June 19, 2017

They are very polite and helped me out thru the process there patient was enormous,,
It was a pleasant experience with them keep up the good work

Date of experience: June 19, 2017
Illinois
1 review
0 helpful votes
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Issues resolved
June 18, 2017

Got activation issue but they seem to know the resolution for it. It was resolved on phone activation pretty quickly thus the 4 star rating.

Date of experience: June 16, 2017