SoftwareKeep

Didn't realize they were considered 'third party'. Downloaded a product that was supposedly updated and labeled 2019. Only to realize it did not have the add on needed. Did not have anything new or updated compared to the product I already have. Microsoft told me they would refund me 30 days of purchase if it came from them. But since it's through a third party. I would have to take it up with this so-called company. Which they're refusing to do so. Yet, Microsoft allows 30 days? This company refuses to do so after I've had it for a few hours.

Response seem rude from 'ANNE' and their manager 'Denis'. Also the number my husband called seem fake and kept ringing. Don't understand why I can't get my refund from this company when Microsoft tech team even took 30 minutes to try and figure out the issue. Make sure do double check where you're purchasing your product. I had a deadline and this was the top link when I searched the product. Do yourself a favor and purchase from Microsoft itself. As they seem to be very professional and understanding.

Oh all the positive reviews SEEM to be fake and maybe by Denis and Anne.

Customer service agents were rude and snippy. I needed help and they made me feel stupid and like I was a bother. I don't recommend them.

Dont trust them. I am still fighting with paypal to recover my money. They issued me a used key to register my product them refused to refund It. They can say whatever here is the proof.

They sent an invalid AV key. Support tries to google answers. Ray was who I spoke to, and he was not knowledgeable and not helpful. I asked for a refund and they refused. I wasted $50 and 30 minutes of my time.

Buy office directly from Microsoft. Theirs is expensive and renews earlier than just buying it from office directly. Once you enter the product keys getting these details from Microsoft office they will not give you a refund.

James helped me to install my new Microsoft Office 2022. He was so patient and helpful, and friendly. So, thanks Software Keep company for your help!

Don't believe the majority of the positive reviews about Softwarekeep. These guys sell pirated software. Do NOT buy anything from this website, unless you want to get scammed. I tried calling to get my money back and the phone number did not work. Once I finally got through, but they just gave me another pirated copy of Office. Very unethical and fraudulent.

In August 2021, we purchased Windows 10 Enterprise LTSB 2016 65 bit. Sofrwarekeep had the best price we could find on the web. We downloaded the product and successfully installed it but but the provided product key would not associate with program we tried to register. After considerable on and off communications, repeated clean installations and online troubleshooting with the company representatives, SofwareKeep provided me with a different product key. This too would not associate with the program. SofwareKeep then refunded me the purchase price. Overall, I lost considerable time during the repeated installations and troubleshooting and was delayed in my work. We turned to a different vendor, trustedtechteam.com Their product was marginally more expensive but it installed cleanly and the correct product key became associated with the version I installed.

Purchased Lifetime access to MS Office. Activation code they sent was rejected by MS as "already in use". SoftwareKeep techs could not remedy problem after two days trying. I got tired of sending them screenshots of MS error messages so cancelled the transaction after losing most of two days time drafting an important contract. They refused to send another activation code saying I had not provided enough screenshots. So I asked for my money back and a screenshot of the merchant transaction proving they did so. To date they refuse to do either. Taking your chances with these folks.

I recently purchased copies of MS VISIO 2019 Professional and MS Project 2019 Professional from softwarekeep, after researching vendors that provide MS software sales. The transaction went through smoothly and was simple to complete. The software download and product key authentication process worked flawlessly.

If at all possible i would have given this a zero. Since my purchase last week i have been trying to install this software and get the same answer every time the key you provided has been used. I have tried to remidy this with this business, i only get email responses to use the link that tells you how to install the software. It has not worked the first 12 times what difference would it make to try it again. I have given them my phone # on several occasions to resolve the issue and evidently they are not interested once they get your $99 so they reach out im will up this one star but buyer beware it may be cheaper to buy the full product from a repituble dealer like amazon for some real help

I ordered Excel and got and was billed for Office. Ok, whatever, then when I went to install I got the dialog box that the software was registered to a different Microsoft account. I had not other account. The idiot at the help desk was either sleeping or multi tasking as it took forever for him to respond. After awhile he sent a form for me to rate his service. I said you have not got the software working yet how can I rate you? He said oh darn, I guess that did not work out so well... Finally I got a hold of Microsoft to figure out what other account I could have had. They helped me and it was not even registered to me but someone else. Wow...

This is a way late review. Several years ago, after my hard drive fried and Microsoft couldn't find the record of my purchase of Windows 7 Ultimate (since the records were on the fried hard drive), used Softwarekeep to get replacement (after reading reviews etc.). First product key did not work (said it was invalid), Softwarekeep sent a second, with which I was able to complete installation. Followed all prompts to register with Microsoft, everything fine for 6 months. Installed no new software in that time, other than updates to existing programs. Then started getting message on start-up that version of Windows 7 was not genuine. Softwarekeep sent a new product key, which I could not install. Emails and phone calls not responded to from that point, at which point I went to different software.
Will never use the service again.

Code did not work because it said it had already been redeemed. Immediately contacted SoftwareKeep via its chat app and asked for another, valid unredeemed code. Rep (Joe) said I probably redeemed the first one and was trying to get a free new code (why I would do so is not clear). Joe demanded remote access to my computer to check (and assist he said) which I refused. Then he became angry when I asked to just cancel the deal, accused me of not accepting his "help" and said I had to prove that I had not redeemed the code in order to receive refund. How I would do that is not clear. That is when I ended the chat and contacted my credit card company. Could be a scam to gain remote access to computer by sending already-used codes? Be careful when dealing with this company. I quickly purchased and downloaded the product from a more reputable (though more expensive) vendor and it works fine. Did it with a valid access code of course.