On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
SoftwareKeep has 173 customer reviews and ranks 20th in the Software & SaaS category. Common review topics include customer service.
Patrick provided excellent, speedy support. Finally I seem to have Microsoft Office running. I did have to wait awhile past my scheduled appointment time, which happened the first time that I got technical assistance as well. I recognize that this is difficult out perhaps there was a way to update me via email or text.
Ordered Publisher, paid by credit card. Received an email saying they have to 'verify' the order. Hours went by and nothing. Called in, and they sent an email offering an upgrade to a software we didn't even order. Then they claimed they 'ran out' of the key codes for Publisher. How? Now it will take 2 days to refund the money, when they should have just voided the charge so it didn't go through at all.
My support agent Joe was terrific. He was able to resolve a problem with software download of MSOffice that I've never encountered before with a Mac. The service was fast, courteous, and professional without the million and one questions typically encountered with the average tech support. Much Thanks
This was a pleasant transaction and very amazing support. Patrick did a first rate job. His support was first class - many thanks!
I thought I would never be able to recover my purchased software, but JD from customer support helped me get my office back on my desktop. He also made sure I got a copy of my key by sending me again the email. Thanks again!
I made an order for office home student mac 2019 and got a free upgrade to a higher edition! Terrific!
Had some technical issues with the install of Microsoft Office as it didn't work on Mac OS 10.12. But the company refunded the purchase.
Placed my order for MS Office 2016 on Wednesday 5:47 PM and received the product key the next day, Thursday 7:46 AM. The price was very competitive. There were no issues installing the software and registering it. I'm very happy with my purchase. Minus 1 because it took a while to get the product key.
Bought Microsoft Office 2019 Home and Student, they send Microsoft Office 2019 Professional code and instruction, because they sold out on Home and Student. I asked to cancel order and they denied since code was used for software i didnt even bought.
They trying to scam people selling fake licenses.
Armis
Do not buy licenses from this e-shop, they are selling illegal MSDN licenses. MSDN licenses can be used only for testing purposes.
I purchased Visio Professional 2016 through SoftwareKeep. Downloaded the software and received the Product Key. Attempted to activate the software and had a Product Key error. Scheduled and appointment with their Tech group for 11:15 a.m. on Sunday. They finally call me at 1:20 pm, worked for an hour and could not fix the problem. I will probably never purchase software through them again.
Paid for a product that I would install on my computer. Waited about two hours for it to arrive in my email (told 15 minutes) while contacting two support employees who said it will take about 15 more minutes since the order was still being verified. Ending up not even having the product in stock and wasted my time. Now I wait 24-48 hours to get my money back...
I am having issues with the installation, their customer service is really great and helped me with my dilemna.
They have the safest software download. I ordered 3 Office for my new computers and it was delivered instantly to my inbox.
I got my software working through the help of online support. Thank you for helping me install my software.
The promo code given really works. I called support for installation help since I cannot open the download. The gentleman took over my computer and finish the job. I recommend this website.
Affordable software that is 100% genuine. They will email the link where you can download the software, it is easy to download and install, if ever that you have some technical difficulty, they provide 24/7 customer service so you can contact them anytime
Got the best deal for the perfect software. Downloaded, Installed and Activated smoothly. Will definitely share it to my friends and families.
I thought they were robots because they were so into customer service! I would say on of the best customer service I ever experienced. Was able to resolve my issue in a timely manner. There was really no issue, its just that I was not sure how to install Windows 8.1 but they get the software installed and educated me all the way.
They went all out in resolving my Microsoft Office issue.
Clearly they know what they are doing, i thought Microsoft will help me out on this issue but instead its their reseller that help me out and amazingly resolved my issue.