SoftwareKeep

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

SoftwareKeep Reviews Summary

SoftwareKeep has 173 customer reviews and ranks 20th in the Software & SaaS category. Common review topics include customer service.

Write a review
Reviews that mention popular topics
Canada
1 review
1 helpful vote
Follow Alan D.
Unfollow Alan D.
Share Review
Report Review
Patrick's Help Assistance
May 7, 2019

Patrick provided excellent, speedy support. Finally I seem to have Microsoft Office running. I did have to wait awhile past my scheduled appointment time, which happened the first time that I got technical assistance as well. I recognize that this is difficult out perhaps there was a way to update me via email or text.

Date of experience: May 6, 2019
New York
2 reviews
7 helpful votes
Follow Rebecca H.
Unfollow Rebecca H.
Share Review
Report Review
SCAM
May 1, 2019

Ordered Publisher, paid by credit card. Received an email saying they have to 'verify' the order. Hours went by and nothing. Called in, and they sent an email offering an upgrade to a software we didn't even order. Then they claimed they 'ran out' of the key codes for Publisher. How? Now it will take 2 days to refund the money, when they should have just voided the charge so it didn't go through at all.

Date of experience: May 1, 2019
Colorado
1 review
3 helpful votes
Follow Sandy M.
Unfollow Sandy M.
Share Review
Report Review
Terrific!
April 12, 2019

My support agent Joe was terrific. He was able to resolve a problem with software download of MSOffice that I've never encountered before with a Mac. The service was fast, courteous, and professional without the million and one questions typically encountered with the average tech support. Much Thanks

Date of experience: April 11, 2019
Philippines
1 review
3 helpful votes
Follow Ray B.
Unfollow Ray B.
Share Review
Report Review
First class!
April 12, 2019

This was a pleasant transaction and very amazing support. Patrick did a first rate job. His support was first class - many thanks!

Date of experience: April 11, 2019
Florida
1 review
2 helpful votes
Follow Max J.
Unfollow Max J.
Share Review
Report Review
Great customer service!
April 12, 2019

I thought I would never be able to recover my purchased software, but JD from customer support helped me get my office back on my desktop. He also made sure I got a copy of my key by sending me again the email. Thanks again!

Date of experience: April 11, 2019
Philippines
1 review
3 helpful votes
Follow Bryan D.
Unfollow Bryan D.
Share Review
Report Review
Free Upgrade!
April 12, 2019

I made an order for office home student mac 2019 and got a free upgrade to a higher edition! Terrific!

Date of experience: April 11, 2019
Canada
1 review
5 helpful votes
Follow Alexander M.
Unfollow Alexander M.
Share Review
Report Review
Technical Issues
April 11, 2019

Had some technical issues with the install of Microsoft Office as it didn't work on Mac OS 10.12. But the company refunded the purchase.

Date of experience: April 11, 2019
California
2 reviews
3 helpful votes
Follow Dmitriy R.
Unfollow Dmitriy R.
Share Review
Report Review
Great price on MS Office from SoftwareKeep
January 28, 2019

Placed my order for MS Office 2016 on Wednesday 5:47 PM and received the product key the next day, Thursday 7:46 AM. The price was very competitive. There were no issues installing the software and registering it. I'm very happy with my purchase. Minus 1 because it took a while to get the product key.

Date of experience: January 26, 2019
Massachusetts
1 review
6 helpful votes
Follow Arminas D.
Unfollow Arminas D.
Share Review
Report Review
Scam
January 9, 2019

Bought Microsoft Office 2019 Home and Student, they send Microsoft Office 2019 Professional code and instruction, because they sold out on Home and Student. I asked to cancel order and they denied since code was used for software i didnt even bought.
They trying to scam people selling fake licenses.
Armis

Date of experience: January 8, 2019
Czechia
1 review
8 helpful votes
Follow Stefan M.
Unfollow Stefan M.
Share Review
Report Review
Fake licenses
December 19, 2018

Do not buy licenses from this e-shop, they are selling illegal MSDN licenses. MSDN licenses can be used only for testing purposes.

Date of experience: December 19, 2018
Louisiana
1 review
8 helpful votes
Follow Gary S.
Unfollow Gary S.
Share Review
Report Review
Horrible Experience - Beware!
December 11, 2018

I purchased Visio Professional 2016 through SoftwareKeep. Downloaded the software and received the Product Key. Attempted to activate the software and had a Product Key error. Scheduled and appointment with their Tech group for 11:15 a.m. on Sunday. They finally call me at 1:20 pm, worked for an hour and could not fix the problem. I will probably never purchase software through them again.

Date of experience: December 11, 2018
Ohio
1 review
8 helpful votes
Follow P M.
Unfollow P M.
Share Review
Report Review
Wasted my time
July 1, 2018

Paid for a product that I would install on my computer. Waited about two hours for it to arrive in my email (told 15 minutes) while contacting two support employees who said it will take about 15 more minutes since the order was still being verified. Ending up not even having the product in stock and wasted my time. Now I wait 24-48 hours to get my money back...

Date of experience: June 30, 2018
North Carolina
1 review
0 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review
Excellent Support
March 24, 2018

I am having issues with the installation, their customer service is really great and helped me with my dilemna.

Date of experience: March 23, 2018
Colorado
1 review
2 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Share Review
Report Review
Safe
March 24, 2018

They have the safest software download. I ordered 3 Office for my new computers and it was delivered instantly to my inbox.

Date of experience: March 23, 2018
GB
4 reviews
1 helpful vote
Follow Latoya J.
Unfollow Latoya J.
Share Review
Report Review
Best of the best
March 2, 2018

I got my software working through the help of online support. Thank you for helping me install my software.

Date of experience: March 2, 2018
Canada
5 reviews
0 helpful votes
Follow Brian W.
Unfollow Brian W.
Share Review
Report Review
Lowest Price
February 24, 2018

The promo code given really works. I called support for installation help since I cannot open the download. The gentleman took over my computer and finish the job. I recommend this website.

Date of experience: February 23, 2018
2 reviews
1 helpful vote
Follow JD Z.
Unfollow JD Z.
Share Review
Report Review
Will recommend to my colleagues
December 26, 2017

Affordable software that is 100% genuine. They will email the link where you can download the software, it is easy to download and install, if ever that you have some technical difficulty, they provide 24/7 customer service so you can contact them anytime

Date of experience: December 25, 2017
Philippines
5 reviews
2 helpful votes
Follow Jay S.
Unfollow Jay S.
Share Review
Report Review
I love this company
December 26, 2017

Got the best deal for the perfect software. Downloaded, Installed and Activated smoothly. Will definitely share it to my friends and families.

Date of experience: December 25, 2017
California
1 review
0 helpful votes
Follow Chris S.
Unfollow Chris S.
Share Review
Report Review
Robotic Support
December 26, 2017

I thought they were robots because they were so into customer service! I would say on of the best customer service I ever experienced. Was able to resolve my issue in a timely manner. There was really no issue, its just that I was not sure how to install Windows 8.1 but they get the software installed and educated me all the way.

Date of experience: December 24, 2017
California
1 review
1 helpful vote
Follow Sharon D.
Unfollow Sharon D.
Share Review
Report Review
Best tech service ever
December 26, 2017

They went all out in resolving my Microsoft Office issue.
Clearly they know what they are doing, i thought Microsoft will help me out on this issue but instead its their reseller that help me out and amazingly resolved my issue.

Date of experience: December 24, 2017