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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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You should send an email of confirmation when you do the reservation, don't after one day
It was satisfying! I have made an amendment to the reservation with the help from an agent. It was perfect!
Everything went smoothly and as planned. As this is my first time travelling alone, i was abit confused about a few things but smartfares made everything easy to use.
I really liked it until now let's see how it goes until I am in the actual plain.
Its convenient and easy to work with. I will Definetly book my tickets with smartfares. I love their prices and they are fast with the process. I rcecived my reservations in 6 hours and i confirmed with the airways. Keep it up
I tried to call the support line. Minute I
After I booked the tickets as I forgot to add cancelation protection service to the return tickets. First representative answered that you are not provide such a service and hang up in the call. When I dialed again, another representative told me that there is nothing to do now and I need to call after I receive the confirmation and then you will check but wasn't much informative if I will be able to purchase it or what is the policy. Only that I can call and they will check but no explanation.
In general, the website and the process not informative, i still don't understand if the tickets include luggage or not. Seems a bit like a scam website though I arrived through agoda website so I'd like to believe this is a legitimate company and my tickets indeed were booked on the airline company end.
Very good experience. Got the best price and the best times.
The service was excellent, I was comfortable and blown away by the affordable prices offered
All good thank you we've organised our flights with you based on price
Effortless! Quick and without any problem! Plus it was the cheapest!
After a long discussion with CS team booked the flight by the same price was written
Can you please check my booking as i have paid for extra checked baggage but it doesnt shownin czech airliens
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We're disappointed to hear that your experience with us did not meet your expectations. Your feedback is important to us, and we want to understand what went wrong so we can improve. Please contact our support team at [email protected] so we can address your concerns and work towards a resolution.
Sincerely,
Team Smartfares