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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I haven't started with my flight, I will see what happens
The confirmation process was timely and relatively easy to do. There was some concern about how long I could input or share information before the site timed out. Also, the confirmation did not include the fare that was charged.
Trip was cancelled due to change of medical emergency. Only US$50 was refunded. Very disappointing.
Buying a one way ticket for an elderly aunt was very easy and hassle free. I was able to get the transaction completed in a short amount of time and received the confirmation email almost instantly.
No issues booking my flights. Keep an eye on all the extras you are offered so you don't select something by accident and pay more than expected.
Easy to book, but I'll have to get back to you on how easy it is to check in, etc.
Smooth transaction. Easy to look at option and compare prices. Would definitely use again with next trip.
It is a great destination, we are looking forward to the date.
Using this site helped us save about $700! Very happy with this site
I got an email saying that I have to confirm the reservation, this is the first time I hace this kind of experience, and the I was told that I need to pay 200 extra dollars, I'm writing this 7 may and the email I got was on 6, I made the reservation 5 may
I made a decision based on the published price of the tickets and after booking the tickets, you told me that I had to pay a 20% extra to confirm the booking (due to an increase on the price agreed with Aeroméxico).
Furthermore, if I had decided to cancel the purchase, you would refund me 10% less due to "TAXES" ¿?¿?.
At the end of the day, I felt kidnapped. I had no choice but to accept the proposal to pay an additional 10% after a tough negotiation.
This is completely unacceptable, I ended up paying more money than other options that I had when choosing the tickets.
I feel really upset and I won't use again SmartFares unless you reward me in some way. And for you to know, I'm a really easy customer, I have never complained in any way about any supplier, but this is a fraud, because I made a decision based on an information that wasn't true and, worst of all, I had other options.
While I required instant service, there was a 24-hour wait time. Despite this, I still consider the overall experience to be positive.
Easy transaction and reliable service with low fares
The reservation experience was as seamless as possible
Good prices and service, i didnt need much time to buy my ticket snd it was well explaoned everything
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations.
This falls short of the high standards we set for ourselves. Please allow us the opportunity to investigate this matter further and make things right. Kindly reach out to our customer support team [email protected] or call us so we can assist you promptly. We aspire to keep you as one of our most valued customers.
Sincerely,
SmartFares