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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Eficiente para mi y muy claro y rápido el procedimiento de la compra de mis pasajes y hasta el momento no e tenido ningún problema
Booking was fine but webpage was inconsistent with personal info for multiple passengers ending up in a small mistake that costed $99 to fix (wrong last name on one passenger). Seems bit outrageous really.
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the inconsistency you experienced on our webpage. It's disappointing to hear that this led to an error in the personal information of one of the passengers, resulting in an additional cost to rectify it. Rest assured, we will review our systems and processes to prevent similar issues from occurring in the future.
In the meantime, we would like to extend our apologies once again and offer our assistance in any way we can to address the situation. Please feel free to reach out to our customer service team at [email protected], and we will do our best to resolve the matter promptly.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Regards,
Team Smartfares
Dear Customer,
We're sorry to hear about your negative experience. This falls short of the high standards we set for ourselves. Please allow us the opportunity to investigate this matter further and make things right. Kindly reach out to our customer support team [email protected] or call us so we can assist you promptly.
Regards,
Team Smartfares
I was quoted for one price and charged a different one. Apparently they show you one price, but the actual price is hidden in tiny prints.
Dear Customer,
We sincerely apologize for any confusion or inconvenience you encountered regarding the currency display. We recognize the importance of providing clear and accurate pricing information to our valued customers.
It's worth noting that our website offers the option to adjust the currency on the search page, allowing our customers to view the equivalent value in their preferred currency. Upon reaching the final transaction page, we make it clear in the terms and conditions section that the amount will be charged in USD. We also highlight that if the credit card used is not in USD, there may be additional fees imposed by the issuing bank. We apologize if this was not sufficiently communicated during your experience.
Your feedback is invaluable to us as we continually strive to enhance our services. If you have any further concerns or require assistance, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We are here to help.
Regards,
Team Smartfares
Good. …………………………………………………………………………………………………………………..
Ease of task accomplishment. Ease of web browse. Great rate.
I was referred to SmartFares by Kayak, and it was easy to order a ticket at a good price, but that price claimed to include include baggage (1 carryon + 1 checked bag), and yet once I could view the reservation from the airline side, the checked bag was *not* included. I have not yet figured out how to resolve this issue, a significant one considering the extra cost involved.
Los pasos son fáciles de ejecutar y de entender. Rápida respuesta a los clientes.
GREAT PORTAL
I don't have much to say, it's a great experience for a first timer that's all I can say
Cuanto tiempo demora la confirmación?
I had a sucessful booking of flight with flight fare from lusaka to johanesburge. This booking was done online. I havent travelled yet. I scheduled to travel on wednesday.
Charged in USD and false price advertising. You should be taken down for illegal business practices.
Dear Customer,
We sincerely apologize for any confusion or inconvenience you encountered regarding the currency display. We recognize the importance of providing clear and accurate pricing information to our valued customers.
It's worth noting that our website offers the option to adjust the currency on the search page, allowing our customers to view the equivalent value in their preferred currency. Upon reaching the final transaction page, we make it clear in the terms and conditions section that the amount will be charged in USD. We also highlight that if the credit card used is not in USD, there may be additional fees imposed by the issuing bank. We apologize if this was not sufficiently communicated during your experience.
Your feedback is invaluable to us as we continually strive to enhance our services. If you have any further concerns or require assistance, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We are here to help.
Regards,
Team Smartfares
Thank you for your service I am satisfied with the service. Thank you Phillip Green
So far the booking experience was smooth and a reasonable fare.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We're thrilled to hear about your positive experience with our ticket-purchasing process! Efficiency and clarity are top priorities for us, and we're glad to have met your expectations. Your satisfaction is important to us, and we're committed to providing seamless service.
Should you ever encounter any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Regards,
Team Smartfares