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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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There was a confusion about the luggage tranfer during the layovers and my question was not answered - I was asked to check with the airlines directly and since there are several airlines it is rather time consuming. Since the whole trip was sold to me as one ticket I would expect the travel agent to handle my request.
Great experience, great service! Thank you very much! It was very easy
Smartfares services is very good everything arrange to quick.
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience booking your flight with us. Safe travels, and we look forward to serving you again in the future!
Regards,
Team Smartfares
Dear Customer,
We're thrilled to hear that you had a fantastic experience booking your flight through us. We're committed to providing excellent service to all our customers, and we're glad we could exceed your expectations. Safe travels and we hope to welcome you back soon!
Regards,
Team Smartfares
It was straight forward website to purchase air tickets. I received the online tickets within 5 minutes in my email.
Dear Customer,
Thank you for your glowing review! We're delighted to have been a part of your travel plans and to have provided a seamless booking experience. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Wishing you wonderful adventures on your upcoming trip!
Regards,
Team Smartfares
This is a great in all, but I am have not flown yet, will right a better review when I land
Dear Customer,
Thank you for choosing our website for booking your flights! We're thrilled to hear about your positive experience. Our team works hard to provide a seamless booking process, and it's rewarding to know that it's appreciated. Safe travels, and we look forward to serving you again in the future.
Regards,
Team Smartfares
Based on my recent experience with Smartfares, it appears that all the negative reviews are a thing of the past, and the service has been greatly improved. I'm very satisfied and would recommend to my frieds.
Dear Customer,
We greatly appreciate your positive feedback! It's fantastic to hear that you had such a positive experience with Smartfares. We've been working hard to improve our service, and we're thrilled that it's reflected in your experience. Thank you for recommending us to your friends—we're honored to have earned your trust and loyalty. If you ever need assistance in the future, don't hesitate to reach out to us at [email protected]. Safe travels!
Regards,
Team Smartfares
Price was low because no bad added! No transparency at all
Dear Customer,
We apologize for any confusion regarding the baggage inclusion with your ticket. The inclusion of baggage often varies based on the ticket price and the policies of the airlines. We regret that this information was not communicated to you during the booking process. Your feedback is invaluable to us, and we take it very seriously.
If you have any further questions or concerns, please feel free to reach out to us at [email protected]. We appreciate your understanding and hope you’ll allow us to serve you better in the future.
Regards,
Team Smartfares
Smartfares The safe side website, ticket price also reasonable and use is nicely,
I am satisfied.
Dear Customer,
Thank you for choosing our website for booking your flights! We're thrilled to hear about your positive experience. Our team works hard to provide a seamless booking process, and it's rewarding to know that it's appreciated. Safe travels, and we look forward to serving you again in the future!
Regards,
Team Smartfares
It was great I love it it was easy for me today everything I need it to do
Dear Customer,
We're delighted to receive your positive feedback regarding your flight booking experience with us. Providing excellent service and a user-friendly platform are top priorities for us, and we're glad to hear that we met your expectations. Thank you for your kind words, and we hope to welcome you back for your future travel needs!
Regards,
Team Smartfares
I had booked my flight through jetsco website, which was initially cost AUD $837 per person, somehow the site diverted me to other website - known as smart travel. Henceforth, I was then proceed to final booking knowingly the price remained as AUD $837. Upon receiving the flight confirmation from my email, I was then compared it with my bank account to ensure figure/charges were consistent with the invoice. I realised that there was hidden fee of extra approx. AUD $40 person due to inaccuracy of foreign currency conversion. On top of that, I also got charge from the bank - international transaction fee as the site was seemingly located in different region. Overall experience, I was very unhappy about how the smart travel did not specify clearly any fees incurred for the booking.
Dear Customer,
We apologize for the frustration and inconvenience you experienced with your recent booking.
We understand your concerns regarding the unexpected fees, and we're sorry for any confusion caused by the currency conversion and international transaction fees. It's worth noting that our website offers the option to adjust the currency on the search page, allowing our customers to view the equivalent value in their preferred currency. Upon reaching the final transaction page, we make it clear in the terms and conditions section that the amount will be charged in USD. We also highlight that if the credit card used is not in USD, there may be additional fees imposed by the issuing bank.
Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If there's anything further we can do to assist you or if you have any additional questions, please don't hesitate to reach out to us at [email protected]. We're committed to resolving this matter to your satisfaction and hope to have the opportunity to restore your trust in our services.
Regards,
Team Smartfares
At the begining I was nervous about use this website for the first time, but was vevy easy buy a ticket, I hope that everything goes smooth
Dear Customer,
Thank you for taking the time to share your positive experience with us! We're overjoyed to hear that you had a great booking experience on our website. Your satisfaction is what drives us, and we're committed to delivering exceptional service every time. Safe travels, and we can't wait to welcome you back for your next journey!
Regards,
Team Smartfares
Great travel buy Tickets.Me ayudaron a conseguir los asientos completar y confirmar mi salida
Gracias
Price is more than the one I saw online.
It is not fair. Please change it
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent experience with us.
Upon reviewing our records, we have confirmed that the booking was processed at the same fare you selected, and we did not identify any additional charges on your credit card.
However, we understand the importance of ensuring accuracy and transparency in our services. Therefore, please do not hesitate to reach out to us directly at [email protected] with your booking details should you have any concerns or notice any discrepancies.
Regards,
Team Smartfares
Hello, i thought i was getting a price in dollars but it was in argentinian pesos. So i ended up paying 200 dollars more than the price established. Not really clear currency signs displayed. It was a dollar sign that was written.
Dear Customer,
We sincerely apologize for any confusion or inconvenience you encountered regarding the currency display. We recognize the importance of providing clear and accurate pricing information to our valued customers.
It's worth noting that our website offers the option to adjust the currency on the search page, allowing our customers to view the equivalent value in their preferred currency. Upon reaching the final transaction page, we make it clear in the terms and conditions section that the amount will be charged in USD. We also highlight that if the credit card used is not in USD, there may be additional fees imposed by the issuing bank. We apologize if this was not sufficiently communicated during your experience.
Your feedback is invaluable to us as we continually strive to enhance our services. If you have any further concerns or require assistance, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We are here to help.
Regards,
Team Smartfares
It took me took transfers and almost an hour for the people who answer to not understand me or what I was asking for.
Dear Customer,
I'm sorry to hear about your frustrating experience. Your feedback is valuable to us, and we apologize for the inconvenience caused by the multiple transfers and the lack of understanding from our representatives. We're committed to improving our customer service, and we'll take your comments into account to enhance our training and communication processes. If there's anything specific you'd like to address or if you have further feedback, please don't hesitate to reach out to us at [email protected].
Regards,
Team Smartfares
Booking is seamless. But the total price charged on my credit card is not what I had booked for. It was like $40 more. Don't know where that came from.
Dear Customer,
We appreciate your feedback and apologize for any confusion regarding the discrepancy in the total price charged on your credit card. It's important to note that currency conversion fees are typically applied by the issuing bank and may vary depending on their policies. While we strive to provide transparent pricing, additional charges related to currency conversion are determined by your bank and are beyond our control.
If you have any further questions or concerns regarding the charges on your credit card, please don't hesitate to reach out to us at [email protected]. We're here to assist you and ensure that any issues are resolved promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
Team Smartfares
It a trustworthy company,fast response,good in follow up and best to anyone else.
Dear Customer,
We're thrilled to hear that you had a fantastic experience booking your flight through us. We're committed to providing excellent service to all our customers, and we're glad we could exceed your expectations. Safe travels and we hope to welcome you back soon!
Regards,
Team Smartfares
Pude comprar el pasaje al mejor precio, incluso se me envío la confirmación con el número directo de reserva de la aerolínea, con esto me quedé tranquilo y espero ahora recibir el Check In, previo al viaje. Tuve dudas por otros reclamos, pero hasta ahora todo bien y espero tener una travesia y experiencia positiva. La primera llamada telefónica no fue muy satisfactoria, me cortaron la primera vez, pero la segunda respondieron mis consultas, personas extranjeras.
Dear Customer,
Thank you for sharing your experience with us. We're glad to hear that you were able to secure the best price for your ticket and received a confirmation with the airline's direct reservation number, providing you with peace of mind. We understand the importance of a smooth booking process and aim to provide excellent service to all our customers.
We apologize for any inconvenience caused by the initial phone call experience. Your feedback is valuable to us, and we'll address this issue to ensure that all interactions with our customer service team are handled professionally and courteously.
If you have any further questions or need assistance with your upcoming trip, please feel free to reach out to us at [email protected]. We're here to help and hope to provide you with a positive journey and experience.
Safe travels, and thank you for choosing us for your travel needs.
Regards,
Team Smartfares
At the moment it is a good experience
It is my first time using this website
Let's see how it goes
Dear Customer,
Thank you for giving us the opportunity to serve you! We're thrilled to hear that your experience so far has been positive. As it's your first time using our website, we understand the importance of making a good impression, and we're committed to ensuring a seamless and enjoyable experience for you.
If you have any questions or need assistance at any point, please don't hesitate to reach out to us at [email protected]. We're here to help and make sure your journey with us is a smooth one.
Thank you for choosing us, and we look forward to exceeding your expectations!
Regards,
Team Smartfares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for choosing our website for booking your flights! We're thrilled to hear about your positive experience. Our team works hard to provide a seamless booking process, and it's rewarding to know that it's appreciated. Safe travels, and we look forward to serving you again in the future!
Regards,
Team Smartfares