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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Had a error when processing my purchase and my bank raised a query about it through the my banking app. Was worried I would be charged twice but it went through ok. Thanks
You have to wait for hours to get confirmation of your booking and the electronic ticket.Other platforms are way better as this is done almost real time.
I have no problem about flying, I have experience with flying overseas.
Me gustó mucho la atención por parte de la empresa precios muy económicos
Easy to use and the fares listed were competitive. Served my needs
Polite customer service workers trying to help.
However my complaint is as above.
I ended up paying $70+ Canadian Dollars more than expected as I didn't realize that payment would be in foreign currency. I thought I had a good deal but ended up paying more for the fare than I would have if I had bought the ticket from the airline directly.
Had a little trouble adding my child, but got it all figured out and great full thank you to smart fares.
I received a reservation email that include few details about tickets. I think tickets number are not enough, there should be baggage information.
Rápido y sencillo de hacer una reserva. Muchas opciones para escoger.
I have bought many tickets, the truth is it is reliable and cheaper prices!
Muy buena! Siempre tiene los precios más baratos y es fácil de hacerlo
Would select a trip only to find out it was not available after choosing not to buy expensive options. Finally booked a trip and the dates had changed. Was told I had not purchased the right kind of ticket to be changed and paid more than 2,000 euros to correct the 4 tickets. All of this happened within an hour.
Should have paid attention to the online reviews, this is a corrupt company.
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. We aim to provide a seamless and transparent booking process for all our customers, and it is disheartening to hear that this was not your experience.
We understand your frustration regarding the availability of trips and the ticket change issue. It sounds like there was a miscommunication about the ticket options and their associated terms, which we take very seriously. We would like to investigate this matter further and ensure that such situations are prevented in the future.
Please contact our customer service team directly at [email protected] with your booking details. We are committed to resolving this issue and restoring your faith in our services.
Your feedback is invaluable to us as it helps us improve and serve our customers better. We hope to have the opportunity to make this right for you.
Regards,
Team Smartfares
Sin problema, todo sencillo y amigable. Fácil el pago y la reserva
One of the worst experiences I've encountered purchasing airfare. 2 mins in I realized I missed a portion of a name on one ticket and immediately called to make a quick change. Not only did I wait 15 mins but agent on the phone was misleading and proceed to be rude. For adding a portion of the name on an airfare I was coxed into paying over $300 and constantly being fed misleading information. The site should have a information confirmation page before final payment but does not...Leads me to think this is how you charger slightly cheaper airfare just to scam on slight errors of customers. Needless to say I will NEVER use Smartfares to purchase airfare again.
Dear Customer,
Thank you for taking the time to share your experience with us. We deeply regret hearing about the difficulties you encountered while trying to correct a mistake in your booking.
We strive to provide clear and helpful support, and it is disappointing to learn that we fell short in your case. Our aim is always to assist our customers promptly and professionally, and we sincerely apologize for the wait time and any perceived rudeness from our agent. Your feedback about the need for an information confirmation page is valuable, and we will review our process to see how we can improve and prevent similar issues in the future.
Regarding the fee for the name correction, we understand how frustrating this must have been for you. Airline policies often dictate fees for changes after a booking is confirmed, and we try to communicate these policies as clearly as possible. However, it seems we did not meet your expectations, and for that, we are truly sorry.
We would appreciate the opportunity to make this right. Please contact us directly at [email protected], and we will do our best to address your concerns and find a satisfactory resolution.
Thank you again for your feedback. We hope you might reconsider and give us another chance to serve you better in the future.
Regards,
Team Smartfares
Very bad experience,flight was canceled,not even single email to inform customers.
I wrote 2 emails to get 8nfo about new reservations no response. Very very bad experience
Dear Customer,
Thank you for sharing your feedback. We apologize sincerely for the inconvenience caused by the cancellation of your flight. We understand how frustrating it is to not receive timely updates, and I regret that we fell short of your expectations in this regard. This situation does not reflect the level of service we aim to provide.
Please rest assured that your feedback is taken seriously, and we are actively reviewing our communication processes to prevent such issues from recurring. If there's anything else we can do to assist you with your new reservations or any other concerns, please do not hesitate to reach out directly to us at [email protected].
Again, we apologize for the inconvenience caused, and thank you for bringing this to our attention.
Regards,
Team Smartfares
I got USD79 charged for choosing seats (for 4 people) at SmartFares but when trying to select seats at airline site I still got charged for USD16 for each person.
Good prices, and are always looking for the client to give different options
Good experience overall, but had to call the airline to reserve seats. This could not be done online like other airline purchases.
The initial fare increased after initial purchase.
All inquiries were answered quickly via email.
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience and our prompt email responses.
We apologize for the inconvenience you experienced while reserving seats and for any frustration caused by the fare increase after your initial purchase. We are constantly working to improve our online services and ensure a seamless experience for our customers. Your feedback is invaluable in helping us identify areas for improvement.
If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.
Regards,
Team Smartfares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback with us. We apologize for any confusion. We have promptly sent a confirmation email containing your e-ticket and additional details, including baggage information. Please check your inbox, and if you still have any concerns, feel free to contact us directly at [email protected].
Regards,
Team Smartfares