SmartFaresReviews 10,465

A friend recommended me to Smartfare and I found it to be very fast, reliable and excellent in their communication. Experience was excellent

Seleccioné la compra por esta plataforma porque salía más económico que con otras opciones. Para el proceso de pago hay muchas opciones que toca seleccionar o no como la compra de silla, seguro y otros, un poco engorroso, pero nada que no permita avanzar. Pese a que me salió más económico, lo único que no me gustó es que al final el precio en pesos fue superior a lo indicado cuando di aceptar a la compra, me parece deshonesto, pues fueron alrededor de $120.000 COP adicionales, que sí bien es cierto seguía saliendo un poco por debajo de las demás opciones, no me parece transparente con el usuario que no indiquen el valor real que te van a cobrar, pues la compra aparece en dólares en el soporte de pago.

Very good! Everyone I spoke to was very helpful and kind and nice

Very bad experience. You guys don't deserve to do this business because of cheatingand fraud you are committing.

I was moments away from boarding my flight when I realized that my boarding ticket has been canceled. Had to pay double Uber fares due to your mistake of not notifying me in time. And try to upcharge me for the same flight. Almost 3 times the amount I originally paid for the first time.

I won't be using these services anymore due to these inconvenience and I advise no one dose.

And ill be doing my best to report this to the BBB

We recently booked a ticket through Smartfares. Smartfares quickly and efficiently resolved an issue with the booking confirmation, and I am very pleased with the service they provided.

I've received the information about the booking correctly.

I received multiple phone calls from customer service insisting I agree to change my arriving flight info. They stated "they were unable to confirm the flight for the purchase price" after I had already been charged and received a confirmation email. I later received a secondary phone call asking me to change my departing flight which I refused and they changed my flight anyway. The representative on the phone was insistent and provided me with no alternatives to the situation. Although the dates and times were not changed it was a shady business practice to sell flight tickets for flights they cannot provide. I later received a 3rd phone call asking me to purchase flight insurance after I had declined. I declined 2 more times on the phone with that representative as well. It was incredibly unprofessional.

It was very easy and fast to book the flight and receive the itinerary

Not good I booked a flight and later changed it for the double price

The process was easy and efficient. I also received confirmation quickly. Thank you!

Im satisfied with your service.
Thank you. 🙏🏻 I hope I'm not going to be disappointed.

It would have been ok if all the transactions were done through the app rather than on the website

Great app with great prices, very user friendly, will definitely use again

Gracias por la ayuda pude realizar mi reserva de manera oportuna

Como dije en el título súper rápido la recepción de los viajes