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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Great work. Warm & user friendly. Best pricing for wharf I needed.
The fare was extremely cheaper than other websites. Also, I got my tickets less than 2 minutes after.
I found lower prices for the same flight than I had found on other sites.
I was told I could choose my seat when I try to do that it ask me for extra charges
Would be good to have baggage fees, if any, indicated more clearly (there is a link, but it's unclear whether it's a popup or leading to a new page, so that I lose the data I have entered already -- it has happened, believe me!). Also, while I paid for seat selection there was no option to choose seats.
Would be good to have baggage fees, if any, indicated more clearly (there is a link, but it's unclear whether it's a popup or leading to a new page, so that I lose the data I have entered already -- it has happened, believe me!)
I have made a mistake with my reservation
I contacted Smart Fares by email and it was very helpful.
Excellent. Great experience. I would use SmartFares next time.
Everything was smooth. No BS. There are no hiding fees. I got my reservation and booking on time
This is my first time booking with Smart-fares, I have found a very smooth and straightforward process. My flight will be tomorrow and hope I will get everything in Ordnung.
Very good service when I called. Was answered and resolved by a real person in minutes
Always convenient when searching flights. I will recommend it to anyone in the future
A friend recommended me to Smartfare and I found it to be very fast, reliable and excellent in their communication. Experience was excellent
Seleccioné la compra por esta plataforma porque salía más económico que con otras opciones. Para el proceso de pago hay muchas opciones que toca seleccionar o no como la compra de silla, seguro y otros, un poco engorroso, pero nada que no permita avanzar. Pese a que me salió más económico, lo único que no me gustó es que al final el precio en pesos fue superior a lo indicado cuando di aceptar a la compra, me parece deshonesto, pues fueron alrededor de $120.000 COP adicionales, que sí bien es cierto seguía saliendo un poco por debajo de las demás opciones, no me parece transparente con el usuario que no indiquen el valor real que te van a cobrar, pues la compra aparece en dólares en el soporte de pago.
Very good! Everyone I spoke to was very helpful and kind and nice
Very bad experience. You guys don't deserve to do this business because of cheatingand fraud you are committing.
I was moments away from boarding my flight when I realized that my boarding ticket has been canceled. Had to pay double Uber fares due to your mistake of not notifying me in time. And try to upcharge me for the same flight. Almost 3 times the amount I originally paid for the first time.
I won't be using these services anymore due to these inconvenience and I advise no one dose.
And ill be doing my best to report this to the BBB
Fue horrible por qué me cancelaron mi vuelo y yo llegando al aeropuerto con mis maletas para que me digan que no estaba en el vuelo eso fue muy male pero boy a ablar al bbb
I buy the ticket and for 1 letter mistake had to pay $225.00
I think this is totally an abuse, ticket around $300 and 1 letter mistake pays almost a ticket price, I would never buy again in this page.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members