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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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We are pleased with the services I received online, and the confirmation forms via email.
Found a great deal on our flight from LAX to Paris. Easy booking process.
Quick and simple and not long with multiple pages. Appreciate that
I was surprised that it was so clear on everything and easy to book
Très satisfait de mon choix, je vous encourage beaucoup.
Merci
Customer service agent kept calling me ma`am...I'm a guy. Unhelpful and didn't care about resolving my problem
Good and neat website with clearly disclosed options for extra fees
I had to call customer service and even then, the right fare was not charged. I was misinformed about 1 checked in baggage being included in the package, luckily I checked beforehand. I ended up paying more than what the website offered.
Please if possible I'll get charges back, and booked from doha to Hyderabad
Thank you for your feedback. We understand your concern about the charges and your booking from Doha to Hyderabad.
Please know that cancellations or changes to existing reservations are subject to airline fees, which we are obligated to follow as a travel agency. We see that your booking has been canceled as per your request, and the refund has been processed from our end.
If you have any further questions or need additional assistance, please do not hesitate to contact us at [email protected]. We are here to help.
Thank you for your understanding.
Regards,
Team Smartfares
Very hard to figure out some options. Calling them didn't help. Then they called before 6am local time to confirm reservation?
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with our service. We apologize for the early morning confirmation call.
Please know that your reservation was confirmed on the same day it was made. If you have any further questions or need additional assistance, we are here to help. Feel free to reach out to us at [email protected], and our team will be happy to assist you.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
Team Smartfares
Me están cobrando una tarifa de impuestos la cuál ya me la habían cobrado en el tkt
Booked travel through SmartFares and 8 hours after getting a confirmation email I received an email saying the price had increased by over $500. If your prices are not up to date and booking is not done at the time you confirm the transaction (or in this case, at all) then your service is a scam. I would not recommend anyone use this company.
Dear Customer,
We're truly sorry to hear about your experience and any inconvenience it may have caused. This falls short of the high standards we set for ourselves.
We understand how frustrating it can be to receive a price change notification after confirmation. As a travel agency, we strive to offer the most competitive prices available. However, airline prices are dynamic and can fluctuate based on demand, availability, and other factors beyond our control.
We are committed to improving our processes and ensuring a better experience for our customers. Your feedback is invaluable in helping us achieve this.
If you have any further concerns or require assistance, please do not hesitate to contact our customer support team at [email protected].
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
Team Smartfares
Easy to navigate and search for flights.
Quick and on time flight confirmation.
Booking through the website was easy enough, b
Ut I didn't like how the so called seat preference is a complete scam. I paid the 80$ for it, but it doesn't give me any advantages at all and I still have to pay SAS for seat selection. Also, after I asked if I could have the 80$ refunded I got another phone call from a supervisor asking if I wanted to change my flight dates, and he was being really weird about it.
The whole thing made me feel suspicious and uncomfortable.
Thank you for taking the time to share your feedback. We apologize for the negative experience you had with our seat preference option and the subsequent interactions with our team.
Regarding your request for a refund and the subsequent phone call from our supervisor, we deeply regret any discomfort or suspicion this caused. This is not the experience we aim to provide our customers. We are committed to addressing this internally to ensure that our staff handles such situations more appropriately in the future.
Please contact us directly at [email protected] so we can address your refund request and any other concerns you may have. We are here to assist you and make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.
Best regards,
Team Smartfares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you may have encountered.
Upon reviewing our records, we have confirmed that the booking was processed at the same fare you selected, and we did not identify any additional charges on your credit card.
However, we understand the importance of ensuring accuracy and transparency in our services. Therefore, please do not hesitate to reach out to us directly at [email protected] with your booking details should you have any concerns or notice any discrepancies.
Regards,
Team Smartfares