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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was my first time so I was unsure of how it worked (e.g., three separate emails for reservation, flights, and ticket #/airline code) - usually it is in one email response.
Terrible waste of time
I booked the tickets on listed fare and then you called me to tell me that fare is increased by 1500$
When I refused, it was reduced to 500$
Total bull$#*! and cheating
It was prompt and courteous. Easy to book a flight and get confirmation shortly there after.
Clear site to use, with a good competitive price and good communication regarding the booking. The process was very smooth and I was able to manage the booking on the airlines site 24 hours later.
Quick an easy to use and has good prices
there was a cheaper quote but when you wanted to confrom booking it addede 300 euor in hidden charges so smartfares was the best price
Good prices, clear communication and would use again in future.
Your operator, Esteban, was very efficient and friendly and was in touch until the problem was resolved.
Getting the booking done was easy and the customer service was great
A while after booking flight tickets through this website, they sent an email saying they need to raise the price times 3 from what we paid.
Fast efficient and good value. No hassle booking and easy to navigate steps to book
I am very regretful to buy this ticket. Seat selection is not free and if I pay for seat selection it is going to be more expensive than qatar official website price.
INTENTE COMPRAR DOS VECES A UN VALOR, EL CUAL ME LLAMAN PARA CANCELAR YA QUE NO SE ENCONTRABA DISPONIBLE. ENTONCES ME PREGUNTO ¿PARA QUÉ LO SIGUEN COLOCANDO EN LA PAGINA COMO DISPONIBLE?
Booking was easy and confirmation was quick. I had not trouble at all once I found the flight I wanted.
Rapido y facil, encontré lo que buscaba...
Very easy to book and confirmed booking and ticketing on the same day.
Excellent service.
Very easy but slight delay in confirming as booked over the weekend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members