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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I was a bit skeptical because it had no ratings but it was good, the confirmation email did take a little time to be email but got the confirmation and a email following up about my confirmation. Would use again
Error mistake by tipping instead November 12,I wrote:December 12,not even 2 hours,I discovered the error,costed me dollars:110,for rectification
Buena comunicación. Es fácil hablar con ellos. Cuando pensé que tenía problemas había un número de teléfono con el que podías comunicarte
Me descontaron un mayor valor del sugerido en el pasaje, nose porqué
Easy booking. Able to book my flight and affordable. Got my confirmation right away.
Horrible because I discovered you overcharge me and charge me for baggage for a flight thru spirit airlines and the cancellation fee was double the price. You guys are a fraudulent company.
La reserva del viaje fue simple, sin problemas, me cuesta un poco porque no domino el idioma ingles.
They charged an extra 35 Euros over the advertised price (right on the purchase execution page).
After finishing, I simulated the purchase again with the same initial erroneous result.
After I protested, the company claimed that it was due to currency exchange rate variations, but the USD/EUR exchange rate had not changed by 5% during the transaction.
In short, they are using a sneaky trick to earn extra money.
After filling up all all the my details, it was just one click and the booking went through. Within few minutes they and the first email to say they seen my booking and they will send the second email as as soon as the transaction gets to them. In 5 time I received the 2nd email confirmation my booking.
I can't wait to travel.
It is a major problem that the credit card is not verified immediately and that the amount is not debited off the credit card account immediately. This aspect of putting a small amount through and then requesting a confirmation of a screenshot is extremely suspicious and dangerous.
Tam provided timely and good support via phone. Will use your services again
Smooth process and good follow-up. I even had a courtesy call to make sure our seat reservations had been made
Your website indicated that a particular flight ticket I purchased included 1st Checked Bag. After making payment and received the itinerary, I realized that the information was inaccurate. I called your customer care and had to seek cancellation of the purchase and lost $200 dollars for refund.
That's highly unacceptable and your representative was not professional in their interaction with me neither.
Bad service I didn't purchase a ticket due to unknown circumstances
Quick and easy, but on the smartfares platform it stated $10.983.00 Australian dollars. $ 11.494.00 was the total deducted from my account.
I was charge R2000 more in my bank than the quote I was given by SmartFares. But this is not explained anywhere.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your review.
We see that there may have been some confusion, but we want to reassure you that your booking has been confirmed and all the pertinent details were sent to you on the same day.
If you have any issues or need clarification, please don’t hesitate to reach out to us at [email protected]. We're here to assist you!
Regards,
Team Smartfares