SmartFaresReviews 10,354

They took my money from account for 24 h and didn't get my tickets. 4 times like that

I'm new to this booking service, but it was a good experience.

I can somewhat understand all the negative reviews, but my experience was flawless. I was concerned when I did not receive an immediate booking confirmation from the airline, but I eventually got the ticket numbers a couple of hours after the purchase. I guess this is how SmartFares operates.

I wanted to pay in parts (credit card) and there was no option. I selected also to choose my seat and I couldn not do it.

Smarter Fare offer tickets at a price which was not issuable by the airline.

Smarter Fare charged my credit card in full and said ticket may be issued with 24 hours. After 24 hours lapsed, I did not receive ticket confirmation so i called to enquire. I was told that tickets have increased by over 12% and if I dont pay for the fare difference the ticket will not be available.

The telephone operator keep pushing me to make a decision on the spot and i expressed my disappointment in not receiving any phone call/ notifications within the 24 hours and that i had to call them to enquire.

They refused to issue the ticket and said it was the airline who refused to ticket at the price advertised.

As i couldnt make a decision right away, i advised them i need to call back in 10 mins so i can check other websites.

I called back, telephone operator was super rude, and refuse to issue a refund, and keep saying the ticket was non-refundable.

After 10 mins of explaining what had happened earlier, the telephone reluctantly and rudely transfer me to the initial operator i was speaking to (they refused to transfer numerous times)

Whilst the original operator arranged for the refund in full, the entire experience was terrible.

I wanted to buy 2 tickets from smartfares.com, which were advertised a couple of hundred dollars less than on the web page of the airline. The process went well until the last step, when I was told there was something wrong with the card used, so I needed to call them. I called and I was told that the advertised price was no longer available ("you understand, sir, the prices are dynamic":-)) and I had to pay $500 more per ticket. I declined the offer... I was the first time when I tried SmartFares and definitely the last time.

I requested for a refund for a family emergency and I didn't get one.

Flights advertised on Kayak then routed to smart fares when i selected the ones i wanted. Booked online then only to receive an email saying the flights could not be confirmed and i had to ring. The lady was trying to find me alternatives and i was having a problem understanding her. After a short while she had offered nothing to sort me out. She said she would then ring me back. That was 26/11/ and iam still waiting 3/12. Very POOR experience