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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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We went to check in and it was random numbers for my documents
Thank you guys for the wonderful help in booking the tickets. You got a customer for life
Bad service and poor customer communication
Never using the service
Booking was a breeze, super simple! Payment was quick and easy too. Got my confirmation almost instantly, which was great. No hassle at all, loved it. Definitely recommend!
Everything was excellent, I received information on time and follow up to my reservation
Es una buena experiencia, todo mi respeto para smartfares.
Final price higher than initial booking, called twice to issue ticket
The response was quick n effective
The consultant was excellent in dealing with issues
It us a popular website, but not all data is published before purchase. E.g., cost if additional luggage.
Be careful about hidden cost as baggage. It is exposed only after the reservation is complete.
It was very satisfying to make the reservation with you, everything was very comfortable and excellent.
It was very easy to fill it and fast
Company was not annoying me with too many emails and the whole thing was very discrete
They could not deliver, I try booking my flight despite the comments but previous comments were accurate about the experience.
Purchased tickets with no tickets had to wait days for my refund. They keep trying to bump prices so you pay a premium. Even the price you see is not what you pay it's false advertising
Its very bad experiencia no vuelvo a pedir nada con uds malísimo
When I purchased tickets through Smart Fares they could not confirm the transaction despite charging my credit card. They did refund the amount. Several days later, the same flight was still advertised by Smart Fares at the same price. Please sort it out!
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Ease of use.
Convenient date and time for my traveling schedules.
Was looking for a quick and easy booking and this worked perfectly.
VERY GOOD AND FAST. Even the price was very considerable and competitive with other flight booking websites
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members