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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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We went to check in and it was random numbers for my documents
Thank you guys for the wonderful help in booking the tickets. You got a customer for life
Bad service and poor customer communication
Never using the service
Booking was a breeze, super simple! Payment was quick and easy too. Got my confirmation almost instantly, which was great. No hassle at all, loved it. Definitely recommend!
Everything was excellent, I received information on time and follow up to my reservation
Es una buena experiencia, todo mi respeto para smartfares.
The response was quick n effective
The consultant was excellent in dealing with issues
It us a popular website, but not all data is published before purchase. E.g., cost if additional luggage.
Be careful about hidden cost as baggage. It is exposed only after the reservation is complete.
It was very satisfying to make the reservation with you, everything was very comfortable and excellent.
It was very easy to fill it and fast
Company was not annoying me with too many emails and the whole thing was very discrete
They could not deliver, I try booking my flight despite the comments but previous comments were accurate about the experience.
Purchased tickets with no tickets had to wait days for my refund. They keep trying to bump prices so you pay a premium. Even the price you see is not what you pay it's false advertising
Its very bad experiencia no vuelvo a pedir nada con uds malísimo
When I purchased tickets through Smart Fares they could not confirm the transaction despite charging my credit card. They did refund the amount. Several days later, the same flight was still advertised by Smart Fares at the same price. Please sort it out!
差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了
Ease of use.
Convenient date and time for my traveling schedules.
Was looking for a quick and easy booking and this worked perfectly.
VERY GOOD AND FAST. Even the price was very considerable and competitive with other flight booking websites
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

