SmartFaresReviews 10,359

Flights advertised on Kayak then routed to smart fares when i selected the ones i wanted. Booked online then only to receive an email saying the flights could not be confirmed and i had to ring. The lady was trying to find me alternatives and i was having a problem understanding her. After a short while she had offered nothing to sort me out. She said she would then ring me back. That was 26/11/ and iam still waiting 3/12. Very POOR experience

I received an email saying "Your Reservation Has Been Confirmed". Booked my flight I wasn't enough confident about the website, I was a bit confused, but I took the risk and my flights. The only thing was disappointed me as before the booking the price shows £794.00 and after the I booked it was showed £838.76 after took the payment. I was looking for same flight on Skyscanner, Kayak, TravelUp and eDream but I didn't book as it keeps changing flights time and prices. Overall I am okay with the flight timing apart from one direct flight which was Nairobi to Mombasa as I was looking for the time between 13:00 - 14:00, I really don't know why the flight was keep changing before I finalise my booking and when I finalised my booking I realised that the time was wrong for me.

I was quoted a particular fee and when I put my card to pay, I was charged extra fees….I wonder why! When people see a particular fee and opt for it, it is because that is the exact amount they are hoping to be charged, not extra!

Was easy and the process to book was fast
Nice customer service

No problem with the booking of our airplane tickets. Also received my booking confirmation from SmartFares and the actual airline without any hassle. The only problem, later that afternoon (on the day of paying for my airplane tickets) my credit card account got hacked and a large sum of money taken from my account. As I've never booked with SmartFares before, I checked to make sure the URL was secure (https) but unfortunately still got my credit card details hacked.

They are advertising flights which is not even available anymore and after they have charge your account you will receive the email the flight is not available.

I booked my flight and within 12 hours received an email saying that the flight had gone up by... 100%. I checked the two airline's websites and they had gone up, but by about 25/30%. Smartfare's customer service email they provided in their email didn't work - it bounced back numerous times. It took me finding a slew of terrible reviews and someone disclosing an email that worked before I got a response.

Por ahora bueno.por favor no me vayan a cambiar las fechas ni el vuelo. Son vacaciones de la empresa. Y las fechas son muy estrictas. Gracias. Por comprender

Thank you 😊 💓 💗 💛 💖 😍 💖 💕 💘 💋 😘 😗 😚 😙 💏 👍 😊 😃 😀 😄 😁 🤣

I specificaly noted that i dont want to choose a seat for 80$, no travel insurance or bagage protection, after that i filled my name and billing info. Once i did that there was no double check or any question about the luggage, straight to payment which included everything i pointed as dont want. And im pretty sure they will rob me at the airport for that luggage i got. Customer service also pure bull$#*!

No tuve una asesoria QUE ME AYUDARA en la tramitacion de mi solicitud

I got book a flight ticket but could not get confirmed because of some selltrick from airlines that set the price down but when i purchased so need to pay double price. I contact smartfares service center to get my money back, they could do it immediately. Thank you

I have tried to do separate booking for me and my miner daughter.then I stacked with my daughter booking.but I got help from the costumers service online.they were capable to join the 2 booking together on less than 40 minutes.thank you

At first when I went to the airline website (to order vegetarian meal) I could not find a record and it would not accept my ticket number SmartFares gave me. It was missing the first 3 digitt identifying the airline. When that was added, Airline found the reservation and all is good.