Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SmartFares

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


How would you rate SmartFares?
grey stargrey stargrey stargrey stargrey star

SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

Instant Feedback

8,747 reviews

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow ERIKA I.
Unfollow ERIKA I.
Share Review
Report Review

Very dissapointed of your service
March 31, 2025

I already got my reservation code and I had to talk with a lady. Because she told me that the price of my reservation changed.
First she wanted to charge me 300 usd more and after many situations she charged me 80 usd.
This is not acceptable. I already had my booking reservation payed. Originally was 900 usd at the end was 1020 usd.

Date of experience: March 20, 2025
California
1 review
0 helpful votes
Follow JING H.
Unfollow JING H.
Share Review
Report Review

Price With website different
March 31, 2025

I checked the website accept price, Fill out the form and send it off, then pick up the phone. Each person needs to add around $80. That's why I gave to you two stuff.

Date of experience: March 21, 2025
Chile
1 review
0 helpful votes
Follow JORGE Y.
Unfollow JORGE Y.
Share Review
Report Review

Costo adicional
March 31, 2025

Me cobraron Trip Cancellation Protection: $99.00, cuando yo lo había descartado

Date of experience: March 21, 2025
Mexico
1 review
0 helpful votes
Follow JOSE O.
Unfollow JOSE O.
Share Review
Report Review

Great price and UX
March 31, 2025

Great price and user experience.
Impressed that the fare was lower than at the airline's site. Will definitively use it again

Date of experience: March 20, 2025
Mary T. SmartFares Rep
11 months ago

Dear Customer,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience and that you found our prices to be competitive. Looking forward to helping you with your future bookings—we appreciate your trust and support!

Sincerely,
Team SmartFares.

California
1 review
0 helpful votes
Follow YUXIN R.
Unfollow YUXIN R.
Share Review
Report Review

Unavailable for an online booking
March 30, 2025

Disappointed with my online experience due to the unavailability for a booked ticket but later confirmed to be a time-out promotion.

Date of experience: March 17, 2025
BA
1 review
0 helpful votes
Follow HATEMA F.
Unfollow HATEMA F.
Share Review
Report Review

I'm in Europe,sending emails,I didn't get confirmation for my booking and nothing happened never received confirmation.not happy with that

Date of experience: March 19, 2025
Washington
1 review
0 helpful votes
Follow MARY O.
Unfollow MARY O.
Share Review
Report Review

Good job
March 30, 2025

Quick and easy. The give great deals and great time for flights

Date of experience: March 19, 2025
Hawaii
1 review
0 helpful votes
Follow VASILY P.
Unfollow VASILY P.
Share Review
Report Review

Happy with SmartFares
March 30, 2025

I enjoy for my first experience with SmartFares.
The beginning of the great journey.

Date of experience: March 19, 2025
New Zealand
1 review
0 helpful votes
Follow SOHAIL A.
Unfollow SOHAIL A.
Share Review
Report Review

False ticket pricing
March 29, 2025

I tried to book a flight but it kept saying this price is not available and then the staff was offering me a way higher price. If it's not available. Please do not show on the website

Date of experience: March 16, 2025
Washington
1 review
0 helpful votes
Follow BRIAN G.
Unfollow BRIAN G.
Share Review
Report Review

I paid a change of name fee, told them the name I wanted on their, they put the name in wrong, then refused to change it again because of their mistake. Then they called to add protection on the trip & not to resolve the issue that they had created. Qorst customer experience of my life. If they will respond to my call & fix this issue then perhaps I will take this back. But for now. It stays

Date of experience: March 16, 2025
Florida
1 review
0 helpful votes
Follow BARBARA Z.
Unfollow BARBARA Z.
Share Review
Report Review

Best fare.
March 29, 2025

Went through Kayak.com and from the list of available fares, this fit our needs the best.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
Follow LILLY D.
Unfollow LILLY D.
Share Review
Report Review

Great feature
March 29, 2025

Great and fast paced easy to use, follow up fast with email and great site to buy ticket. Good price too

Date of experience: March 23, 2025
Canada
1 review
0 helpful votes
Follow AFOLABI Q.
Unfollow AFOLABI Q.
Share Review
Report Review

Lovely experience
March 29, 2025

I had a good experience booking my ticket and the overall experience was good

Date of experience: March 19, 2025
Nevada
1 review
0 helpful votes
Follow MAYE F.
Unfollow MAYE F.
Share Review
Report Review

Good
March 29, 2025

Not much to say. But I found what I was looking for & happy about it.

Date of experience: March 18, 2025
Costa Rica
1 review
0 helpful votes
Follow YVES B.
Unfollow YVES B.
Share Review
Report Review

Llena todo en línea, y después debe llamar y dura 45 minutos para hacer todo de nuevo, no sirve tener un sistema en linea

Date of experience: March 18, 2025
Florida
1 review
0 helpful votes
Follow BRANDON H.
Unfollow BRANDON H.
Share Review
Report Review

Really easy and solid fares, would definitely use again. No hassle or fuss. Also, really liked that they weren't moving around the price while I was inputting all of our information into the system.

Date of experience: March 18, 2025
New Zealand
1 review
0 helpful votes
Follow XINYI O.
Unfollow XINYI O.
Share Review
Report Review

1
March 28, 2025

123gwgidbshwisioqnqbdoaihsncbiaoqjdnjqoanxbiakabxbahuwbfbhsiqobdjcii'hshfkj nsjaokdbsjkqbcnzhhajdbbzvagdjbxnabvdudjnzhwuejnsnakqplcjjdjsbbxipllkabnanann&;&2&):$?&-

Date of experience: March 17, 2025
Canada
1 review
0 helpful votes
Follow WADIA R.
Unfollow WADIA R.
Share Review
Report Review

My flight
March 28, 2025

Easy and straightforward I'll be using it for my next trip
Thank you

Date of experience: March 18, 2025
California
1 review
0 helpful votes
Follow NIVIN C.
Unfollow NIVIN C.
Share Review
Report Review

Good
March 27, 2025

Great experience and good and fast, price are good too and send the confirmation very quick.

Date of experience: March 17, 2025
Slovakia
1 review
0 helpful votes
Follow MICHAL E.
Unfollow MICHAL E.
Share Review
Report Review

Uvidím.
March 27, 2025

Nepači sa mi, že nieje uvedená váha batožiny. Každá iná spoločnosť to uvádza automaticky.

Date of experience: March 17, 2025