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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I already got my reservation code and I had to talk with a lady. Because she told me that the price of my reservation changed.
First she wanted to charge me 300 usd more and after many situations she charged me 80 usd.
This is not acceptable. I already had my booking reservation payed. Originally was 900 usd at the end was 1020 usd.
I checked the website accept price, Fill out the form and send it off, then pick up the phone. Each person needs to add around $80. That's why I gave to you two stuff.
Me cobraron Trip Cancellation Protection: $99.00, cuando yo lo había descartado
Great price and user experience.
Impressed that the fare was lower than at the airline's site. Will definitively use it again
Disappointed with my online experience due to the unavailability for a booked ticket but later confirmed to be a time-out promotion.
I'm in Europe,sending emails,I didn't get confirmation for my booking and nothing happened never received confirmation.not happy with that
I enjoy for my first experience with SmartFares.
The beginning of the great journey.
I tried to book a flight but it kept saying this price is not available and then the staff was offering me a way higher price. If it's not available. Please do not show on the website
I paid a change of name fee, told them the name I wanted on their, they put the name in wrong, then refused to change it again because of their mistake. Then they called to add protection on the trip & not to resolve the issue that they had created. Qorst customer experience of my life. If they will respond to my call & fix this issue then perhaps I will take this back. But for now. It stays
Went through Kayak.com and from the list of available fares, this fit our needs the best.
Great and fast paced easy to use, follow up fast with email and great site to buy ticket. Good price too
I had a good experience booking my ticket and the overall experience was good
Llena todo en línea, y después debe llamar y dura 45 minutos para hacer todo de nuevo, no sirve tener un sistema en linea
Really easy and solid fares, would definitely use again. No hassle or fuss. Also, really liked that they weren't moving around the price while I was inputting all of our information into the system.
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Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.


Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience and that you found our prices to be competitive. Looking forward to helping you with your future bookings—we appreciate your trust and support!
Sincerely,
Team SmartFares.