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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They decline your credit card at the price online and have you call in. Then they rake up the price by $400 and force you to purchase on the phone. When respectfully decline their offer. They speak in some other language and hang up on you.
These people are all scammers!
My experience with this company raised red flags. The process felt unclear, and when I called to get clarification, the customer service representative abruptly hung up on me. This lack of transparency and professionalism was concerning.
We booked flights today for our family, $4500 worth. Received an email right away saying there was a problem and then they immediately called us. They said the airline wouldn't honour the rate they sold us our flights at. We argued they advertised it, that's what we wanted to pay. They asked us to change our flights around on different days. We reported them to Visa, and after much arguing they cancelled our booking. Used FlightHub instead.
Overall good, an upgrade to the user interface may be needed though.
Facil y rápido, buenos precios, además de que se muestra la cantidad de equipaje que se puede llevar
No reservéis aquí nunca. Lloré y todo de la impotencia, página horrible
I bought the ticket in Australian Dollars whilst overseas. Because we had daily limit on our credit card the payment was declined. I contacted my wife in Australia to change the daily limit. After she talked with you, the amount changed into American Dollars, which ended up an extra thousand Australian Dollars. Very shifty.
First time using flight in a month hope it goes aswell as purchase
Called three times to confirm my ticket all three people gave very confusing and mixed information. The first person put the phone down me and could not explain in clear cut English what the status was. Money has gone now but will never use again. Staff need to be trained in basic manners.
Son unos abusadores. Me cambiaron dos veces el precio. Y no dan respuestas satisfactoria. De verdad que jamás los voy a recomendar
En la pagina de Kayak decía un precio y al comprar me dicen que mi tarjeta no está autorizada a esa compra, lo cual era falso. Me imponen un nuevo precio de u$s 550 arriba y sino, le van a cobrar un punitorio de u$s 350. Después se discutir más se 1h con alguien que habla muy mal en español, tuve que resignarme a aceptar el pasaje u$s 400 por encima de lo que informa. Me atendió telefónicamente un tal Raquitik y mi caso está bajo el número de expedición 1055.
Ya lo puse en redes lo sucedido. Son unos estafadores. Nunca más con uds.
Website easy to use and fast. Received airline tickets almost right away.
The service was easy peasy!
The only annoying part of these service is providing this feedback which had to be more than 50 characters otherwise you will send pestering emails.
I tried booking my airline tickets via smart fares. The process was simple but when it came to making payment it was a disaster. The fares quotes on the web page were wrong and payment could not be made. The call Centre was trying to be helpful but could not assist.
Everything is fine except the final price is about 5% higher probability due to credit card fees.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members