SmartFaresReviews 10,332

I have traveled many country so this is a good airlines so this airlines is too eady when we compare from the another airline faee

Efficient confirmation of booking - good communication re: pricing increase.

Es mi primera vez que trabajo con esta empresa me parece muy confiable y ofertas de vuelos son muy tentativas

They gave me bad options and no solutions. Called me at 1am and made me make changes to my flight without my full approval

Is disgusting that when you buy say that the price is other, that you should pay more, and don't return money, don't give better options when not is my fault. Is totally disgusting

Smart Fares was clearly not a reliable company for flights, I would not recommend them. They were very difficult to deal with when asking for a cancellation, I had to call many times and they could not provide me anything in writing stating that I would be refunded. They charged my credit card twice for a flight that was non existant, I had to get my bank involved.

I was charged some 500 pesos extra what the price was shown and it was not mentioned anywhere. I think you guys are misleading information.

I booked a ticket and trying to cancel next day, still within 24 hours period and I was charged of a fee of $150 when I was suppose to get a full refund.
I will be reporting this to BBB for this transaction.

The experience is good till now they are cooperative and well staff there

It is very specific website, where finding tickets is very easy and in a good price as well! Thanks again for your service!

I had problems with my credit card in the payment because of a limit in the first payment that I solved with my bank executive. Then a smartfares agent tried to do the payment but the flight I have reserved was complete so they offered me another flight more expensive. We were in a 1 hour phone call when it was not necessary to be all the time in the call. Then the smartfares agent told me that the new resevation was also unavailable so he offered me another more expensive flight (US$600 more than the first one). The agent told me that I could not cancel the reservation so the only option was to get the more expensive reservation.

I didn't have a good experience with the agency because I purchased the ticket, and shortly after, they sent an email saying they had an issue completing the purchase. After spending 30 minutes on the phone, the purchase was finally completed using the same card, but I was charged $50 more because, according to the company, the price had changed. A few hours later, there was a $1,000 purchase attempt on my card under the company's name.