SmartFaresReviews 10,365

They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. By then they had already charged me the full flight amount and would only refund me a partial amount due to "taxes and fees". They couldn't explain what the taxes and fees actually went to since I never purchased anything so then I had to waste more time disputing it through my bank.

This place is a scam. They offer low fares they cannot confirm. They take your money cancel your reservations claiming the airlines wont give the fare that you paid for that they themselves advertised... and it takes weeks to refund money... This company is a scam and MUST be reported to the better business bureau for their tactics in stealing peoples money expecting you to be ok with it. There is no way a credit card with a pending charge shouldnt be refunded immediately. The card should not be charged until the flight is confirmed. Instead they charge the card immediately and cancel your flight at the same time. What A rip off. SERVICE IS AWEFUL and they should be out of business for good. 1 star rating is way too high.

I purchased an airline ticket in May of 2020 through SmartFares for an upcoming trip in December 2020 from USA to Ghana via South African Airways. Unfortunately, due to the increase in COVID cases and the uncertainty of travel I cancelled my flight and accepted the flight credit for travel at a later time. The only condition was that I am the only one to use the flight credit, and it had to be used for a future flight on the same airline (South African Airways) before March 2022. By April 2021, when attempting to rebook my ticket, I realized that South African Airways was on strike, and they were no longer operating flights between USA and Ghana. I presented this information to SmartFares who agreed to issue me a full refund. It has been close to a year of emails with promises to refund my money. At point they blamed South African Airways, stating that they did not want to release my refund. Smart Fares has continued to give me the run-around. My advice, book with the airline directly, these travel sites are not worth the uncertainty and the hassle.

While reading all the negative reviews online I was hesitant to use them at first. However, I have received excellent support from Robbie and got 3 business class tickets at the lowest price. I have verified the reservation through the airlines directly, all the sets are confirmed too. Thank you for the great customer service and support.

I booked the tickets from Smart fares yesterday. When I checked the price on the website, the price looked very attractive (shown in HKD). But when I received the payment notification from my bank, the charge was USD400 more than the quote I saw from the website. After settling the payment, no confirmation was received from the company. I have sent email to the company two times with 24 hours but no reply. Finally when I was able to reach the company, they told me it's over 24 hours so I can't cancel my booking. Well, it's okay as long as the booking is confirmed. But then they spelt my name incorrectly. What a travelling company! Poor service. Poor communication. Cheating. I'll never book it again.

It was the worst experience in my life, never buy tickets with this dealer, no service, no professional staff, no one can help me they say that the managers will call and solve your problem but no one calls back, terrible

I have had a misfortune of using SmartFares for my travel bookings. I found that this company is fake and a terrible service organization where they are good at taking consumers money immediately, however SmarFares will not render service for what they have charged the customer. SmartFares cheated me of travel fares without providing service and when I file a complaint, SmartFares issued a fake refund number, but never refunded the significant fares. NEVER again, I will use SmartFares and I have done all I could to make sure all my contacts, friends and family, to get to know what kind of company SmartFare is. Shame on you Mr. CEO and shame on all your employees who are nothing but a bunch of crooks.

They Stole $996.00 from me. Stay away or youll regret not talking my advice.its booked a flight which they canceled. They than wanted me to pay an additional $400.00 dollars for another reservation that i couldnt make. It was on a different date. They refused to give me a refund. They also Hang up on me when i call.

DO NOT BOOK WITH THIS COMPANY! They will consistently hang up on you if you have any issues, they do not send you a confirmation in order for you to make your flight, and they take your money without actually giving you a booking. I wish someone would have warned me. This and LBF Travel are the same group of scammers. Keep away at all costs! It's simply not worth the hassle, stress and extreme rudeness from every member of this team.

I had to fly to see a dying relative and a representative from this company lied and stole $95 from me and also cost me unbelievable grief. 1st the representative said I HAD TO PAY TO CHECK MY LUGGAGE BEFORE MY ARRIVAL WHICH IS A TOTAL LIE! THEN THEY TOLD ME I COULD ONLY CARRY 7 POUNDS ON THE PLANE. FRONTIER ALLOWS 40 POUNDS.SO I REMOVED ITEMS I NEEDED BECASUE OF THIS ADDITIONAL DECEPTION. When I arrived at 4am I could not check my luggage and had to pay the airline directly which was HALF THE COST of what this company charged me. If I hadn't arrived 2 hours early, I could have easily missed my flight. When I called to dispute the charge, they CLAIMED I paid for baggage protection. I CARRIED MY LUGGAGE ON BOARD WHO WOULD I NEED TO PROTECT IT FROM! DON'T EVER USE THIS COMPANY, call your airline directly and get correct information because this is just a rip off scam, and I am disputing this with my bank. I will get my money back from these liars and thieves!

They cancelled on my dad who has cancer and need to get here for treatment. They hang up on you when you call to get a refund. Everyone saying a scam. They should be in jail.

I booked a flight on 9 Feb, flying this Saturday March 12. I heard nothing further from them after an initial confirmation. I went online today - and discovered that my booking had been cancelled. I phoned them: they say my card didn't go through and they tried to contact me - but I have had no emails from them. I have never had this problem before - I have always known at the time of booking that my payment has gone through, and I assumed that it had done so this time. My credit card is very tight on security - why did they not go through "verified by Visa" or some such which would have done a security check? I repeat: DO NOT USE THEM. They are very willing to book the flight again - for $700 more than I paid originally. I can't afford this. I asked to speak to a supervisor: they promised that someone would get back to me within half an hour: this has not happened. I will be sending a copy of this review to the travel search engine that came up with SmartFares (CheapFlights) and will use a different travel search engine in future unless they remove SmartFares.

Smartfares is a pathetic website to book your flights,. They show a different price and always charge $250-300 more than the quote... I wont recommend using this site at all. Worst experience ever...

I booked by ticket but flights got cancelled in December due to the Omicron outbreak. I have received 40% of my fare as refund, and they are refusing to refund the balance, which is due to me since the flights were cancelled. In addition they are blunt, impolite and unhelpful. Use them at your own risk!

THEY SHOWED YOU THE PRICE IN CAD WHICH YOU SELECT AFTER COMPARING IT WITH OTHER WEBSITES. YOU MAY THINK THEY ARE GIVING A GOOD PRICE. BUT THEY WILL CHARGE YOU IN USD AND THAT WILL FINALLY WILL COSTLY THAN WHAT WAS SHOWN BY THEM IN CAD ON THEIR WEBSITE SO BE CAREFUL BEFORE FALLING INTO THIS TRAP. THE EXCHANGE RATE THEY USE IS DIFFERENT FROM WHAT THE BANK WILL CHARGE YOU WHILE CONVERTING USD TO CAD. I LOST $400 INTO THIS TRAP.

THEY CHARGE YOU RIGHT AWAY BUT NO GUARANTEE THAT THE AIRLINE WILL CONFIRM THAT PRICE AND THEY MAY CANCEL YOUR BOOKING THE NEXT DAY WHEN THE PRICE IS ALREADY GONE UP.

I WILL NOT RECOMMEND TO SOMEONE BUY THE TICKET IN CANADA AT THEIR WEBSITE

NOT NOT RECOMMENDING IT IN THE ABOVE SITUATION

Smart fares is scam company from india don't use them I had to cancel my ticked because of covid airline refunded all the money but they refuse to give my money back their employees simply hung on your call worst company ever

ES LO PEOR QUE PUEDES HACER, COMPRARLES A ELLOS; TUVE UN VUELO EN EL CUAL POR CUESTIONES MIGRATORIAS NO ME DEJARON SUBIR Y DESPUES COBRANDOME MAS POR UN SIMPLE CREDITO, NO COMPREN BOLETOS A ELLOS; NO LO HAGAN!

IT IS THE WORST THING YOU CAN DO, BUY FROM THEM; I HAD A FLIGHT IN WHICH FOR IMMIGRATION ISSUES THEY WOULD NOT LET ME GET ON AND AFTER CHARGING ME MORE FOR A SIMPLE CREDIT, DO NOT BUY TICKETS FROM THEM; DO NOT DO IT!

These guys are really worst. They take the money and dont refund you. Dont do any ticket with them, Tdid reserveration for my dad who is 76 years old and the flight got cancelled and when I spoke to them for my refund they said that there is no refund.We will not pay you. Talk to american airlines and I spoke to them and the american airlines said that your agency which is smart fares should handle it. Ultimarely I lost my 1143 dollars. DONT EVER do reservation with them.

The worst. I bought a fully refundable ticket to have it cancelled without knowing. This is where I wanted my refund that I already purchased. They have not given me one yet and have been hung up on- too many times. Some nice people try to help only to have nothing get done. Avoid at all costs. Flight Reservation Code: MFCC7R, finish your job please.