SmartFaresReviews 10,356

LBF Travel does not exist, it's "CEO" Michael H Thomas is not a real person and any listed contact information for him is invalid, and their operators at *******280 or *******201 are abusive and unprofessional, and they also make unsolicited calls to random people from an 844 number. Avoid and/or report to federal authorities any time you are made aware of their existence.
Needless to say, you shouldn't book any flights with them, but you deserve to get ripped off if you do.

This buulcrap company is a rip off I bought a ticket to Chicago I went to check in the day of my flight and it turns out that everything I printed ticket number airplane number was all wrong and fraudulent I called the company first I got something seem like they were in India then I was transferred to somebody else and I told him I need a ticket number it's not showing a ticket number except 10 zeros. They hung up I called back, Put me on hold for 20 minutes still no help I call the airlines they said this is not a legitimate ticket. They would not help me at all and said check with the airlines I ended up buying a ticket the same day and cost me eight times the price I paid. This company stay away from it

I purchased a ticket for my friend and paid for one piece of luggage. At departure she had to pay again.

They scanner me out of $996.00 dollars. Got BBB & DOJ & my bank involved. Stay the $#*! away from thèse animals or youll regret it.

This company is a scam that set they put a price on the web when you make the reservation, they chenge the price and they charge you if you want to cancel never again

Flight was cancelled by the airline and my ticket will not be reimbursed. Cannot get a hold of any agent and they ignore my request for a refund.

I arrived at airport in Lisbon Portugal only to be informed by Air Europe that my flight been changed to the next day and they informed SmartFares about, whom did not cared to informe me. On my return at Zurich airport I was not ivan on the list to fly that day but the next day no layover and Air Europe informed SmartFares about it, they failed again to relay that info to me of that changes I arrived in Madrid I had to stay in Madrid Aiport 30 hours to get back to my final destination Lisbon Portugal SmartFares sucks badly Hek no I would recomend anyone

They use 3rd party called Travel Help Desk who SUCKS. I am begging for my refund for 2 weeks now each time I call new representative in India giving me a new story and buying time. VERY VERY Bad customer service. Please pay more if you can and get a tension free ticket, otherwise its HELL to request your own money back from this company

I would give smart fare a zero star if possible
We booked a ticket and flight got cancelled. When asked for refund then they say call the airlines they will forward the refund to them and then they will forward the refund to us.
Airlines refunded them and they never refunded
us. We kept on calling but of no use
Very poor and never booking from their site again

Not only they lie to people about tickets but after they canceled my flight, they didn't refund my money for over 2 months now. Even though, they said they did! DO NOT BUY!

Please don't book your flight from these scammers. They will rip you off where ever possible. Worst company.

They blatantly tried to cheat without any shame. I purchased a roundtrip business class ticket from Washington Dallas airport to Istanbul in October of this year. I flew fine to Istanbul; however, when I called them from Istanbul to get the electronic ticket number to reserve my seat back to Washington, I was informed by their customer support that since I changed my return ticket, they can find me another returned date. I informed him that there was an error and I never changed the date of my returned flight. Customer care then informed me, well, the returned flight was inoperative on the returned date and he can book me back on another flight with a fee. I asked him what does "inoperative" mean? He put me on hold and came back a few minutes later informing me that the flight was canceled by the airlines and my only option was to book another flight with a fee. I replied that I am sitting on my computer and I do not see the flight canceled. He asked me to wait again and a few minutes later he came back and said he can book me on another day and there are no seats on my scheduled flight back. I said, well, I will buy a new ticket back to Washington if my returned flight was changed/canceled and I will deal with your company when I return to Washington. He put me on hold for the third time and a few minutes later he came back and said there was an error and my returned flight has not changed. I could not help but scold him and scored his company for playing a game trying to charge people for alleged canceled flights in order to make additional fees. While I was scolding him, the line got disconnected or he may hang up one. I called again to get the electronic ticket number and a new customer care agent and the same shameless process was repeated trying to cancel my flight and book me on another day justifying that with lies and deceptions. I will do my best to report this travel agency to the better business bureau, & the FBI. Kayak.com, from whom I booked the ticket, should remove them from their list.

Beware of this website and their services, I got duped twice but never again. When they charge your credit card they don't purchase the ticket immediately, if you purchase in advance to secure a deal, then once time comes close to your flight date, they call you to tell you it has been cancelled by the airline, then they offer an unacceptable alternative. Once you dispute, then the roller coaster ride starts. First they tell you that since you don't accept the alternative flight, you must pay a penalty, then they drag you on and on, until you are ripe for the picking. Once you made numerous calls they will finally say that the credit has been received and you should receive shortly. After a week you call them back again, to mention that the refund hasn't been received, then they say the airline send the refund to them, but of course, less the taxes, do you accept? If not we will fight for you, but it will take a lot of time, what a scam!

Never go with these folks.
The customer representatives are rude and they do not feel the need to understand the problem.
I had cancelled a reservation and I was told it will take a week for the refund to appear, when I called after a week, it was told 2 week, then another week.
They hang up on you when you ask for a supervisor.

Purchased a ticket on the 7th of December and received an email with the dates of my flights and saying that I'll receive another, "final" email "within 24 hours"; got money withdrawn from my account a few days later by them, though never received the "final" email nor an invoice.
My flight departs in 2 days and there was no progress, so I called them. On the phone they gave me my booking's reference number and promised to send the "final" email within 5 minutes. In the meanwhile I filled the newly received reference number in my flight company's webpage to manage my flight, just to discover that there's ton of personal information missing (passport no., date of birth, etc) and the ticket is currently not valid. Moreover, I am not validated to fill in that information.
40 minutes later while still waiting for the "final" email, I called them again and they hung up on me 3 times in the middle of our conversations.
On the 4th call the person on the other end supposedly filled the necessary information and promised that it will appear on my e-ticket within 5 hours. 3 hours have passed and no progress has been seen, but I still have hope!
Then, I finally DID receive the "final" email, which came from a completely different source, did not involve any reference to SmartFares. All the email consisted of was saying that my flight had been confirmed, and the timetable of my flight and step-overs.
One last thing. As I had not received an invoice or any kind of official proof that me & SmartFares had done business together, I asked the person whether they could send me an invoice. It took a while for the person to understand what I meant with "an invoice", after which I was put on hold for about 30 minutes. Finally the guy said that their team will send an invoice within 48 hours. Well, I really hope they do cause my flight is in 55 hours and if this whole thing turns out to be fraud, at least I have some form of proof.

I DO wanna believe that my flight is going to work out, since it, indeed, is registered on the airline's website (with, alas, much crucial information missing, rendering the ticket currently invalid), but the hustle and stress that this has caused me and will keep causing me until I get on that plane makes me give SmartFares 1 star.

PS - In the 1st email, in listing the price of the tickets and other expenses, there's a section "Baggage Options: $19.95". What on earth does "Baggage Options" mean? My flights have no checked-in luggage. Anyways, thank you for reading and, please, watch out!

I booked a flight through smartfares website and had to reschedule it. Called the number on their website and agent told me I have to pay total of $700 fare difference. They made nonsense statements such as "this is the price difference on the ticket" (wrong) "the prices i see online are not updated" (wrong) they cant refund me because the ticket is nonrefundable (its not written anywhere and he asked me just believe him. They can give me only credit to use on smart fare website but then i have to pay penalty on n top of the fare difference. Non of this made sanse. And the guy kept offering lower price for "fare difference " i finally hung up and called turkish airlines directly. Got my flight re-scheduled for $0 extra charge. StAY AWAY FROM THESE SCAMMERS.

I wanted to check in for one day from the flight for the istanbul-chicago ticket that I bought by paying $1237. I contacted more than 15 people working in the institutions for about 5 hours because the system did not allow me to check in. Each one of them told different lies, they kept me busyby sayin you should wait 1 hour, 2 hours. Finally, the person I spoke last said that I could pay $250 to buy a new ticket, otherwise I would not be able to make the flight. While I was not guilty of delaying the flight one hour, and while I was suffering from this situation, they said that I would have to pay $250 dollars hours before my flight. And if I hadn't tried to check in one day before, I would have stayed at the airport. Moreover, they did not warn in advance of the situation by making a single message, e-mail or even a call. As I said, I spoke to 15 different people and the last one told me to pay. When I asked why the others did not mention this situation, I was told that "they are new in the position". Also, they tried to negotiate about the price by making it $150. Then they called and e-mailed me many times to convince me to pay the money. Thanks to the help of the flight company (they never had to help) the situation was resolved without paying any money. All they want is taking money. AWFUL BUSINESS. I wouldn't buy it even if they sell their tickets for free!