SmartFaresReviews 10,365

I booked a flight from BWI to DFW through this site. Upon failure to issue the ticket, I contacted them. I was then told that my booking was pending and that the airline was full. SO I have to pay an additional $120+ to get a place on another airline. I asked for refund, which I was told that will be done in 7 to 10 business days and that they were gonna pay a percentage (78%) of the amount. I believe this is pure theft as they lure unsuspecting passengers to book with them and then do all sorts of things to take money from their pockets. PLEASE STAY AWAY FROM SMARTFARES! THEY ARE SCAMMERS.

Save yourself wasted time and don't deal with this company!
The price changed ( went up) when I actually tried to buy the tickets at the advertised price on the website.
Then a customer service rep called me and indicated the online price was no longer available. I asked him why wasn't the price adjusted on the website to reflect the price increase. He gave me a baloney story that these things take time. Really? So my ticket price went from $696 then to $800 then $1,600! I hate to be rude but that rep was playing games with me so I hung up on him.

People do not purchase tickets from smartfares they will scam you out of money and will try to avoid giving you a refund even if the airlines canceled. They tried to scam me out of $400 for my refund and they ended up keeping $200 from my refund. DO NOT DO BUSINESS WITH THIS AGENCY

Purchased 2 tickets for my wife and daughter. Additionally purchased "best purchase guarantee" which would let me to cancel my trip within next 24 hours. Called back 6 hours later. Was told tickets are not refundable but we could refund a half amount. Had to agree on that cause didn't want to lose whole amount. The worst experience and service ever.

I tried to book airfare online thru this site for bogus Frontier flights they published. The very next day they sent me a cancellation, but still charged my credit card. Over a week later and my money is still not refunded. They should have never taken the money to begin with! I had to file a dispute with my credit card company and my account is held up now. I'm furious that they run a business that way! Will NEVER trust an online site again.

Have booked the Ticket, But have not received Confirmation even after 3 days, Dropped email to Customer Service and made calls at least 40 times, no response. After 4 days they comes back saying please pay extra 300$, Seriously is this the way Service industry runs? I have black listed this Site and definitely will not allow my Friends or colleagues as well.

1 Star is only because there is no way to submit it with out Selecting

Horrible customer service. I received no flight tickets and I am still waiting for my refund from 3-27.

CONFIRMATION EMAIL WITHIN 24HRS ADVERTISED IS A SCAM! They wont send you anything at all. They won't let you check in on return flight so they will scam you on paying ticket reissuance. They even asked me how much am I willing to pay or else they will put me no show on return ticket. Got me stranded at the airport for 3days. I should've just purchased a much higher ticket that buying ticket from this company. DON'T BOOK A FLIGHT HERE! THEY'RE SCAMMERS!

I booked a ticket with smartfare, and I had to canceled my flight for personal issues. I contacted smartfare to see if they can refund my ticket, they said in the next 30 days. After 30 days I called back and they said that they still haven't received anything from the company, that I have to wait 7 more days, any time I call they keep playing games, and I still did not get my refund.

не рекомендую. блокируют деньги потом долго тянут время и когда уже поздно предлгают по дополнительной цене доплатить билет. мошенники

Horrible! I purchased ticket and then i received the next day a flight cancelation due to a flight cost increase. I spoke to Daniel a rep and requested a supervisor; he refused to have me speak to a supervisor, i was put on hold and Daniel came back as Mat pretending to be a supervisor. No compassion or a care of what others have done to complete the travel plans. I explained i had a rental car and needed to visit my elderly mom, however they stated they couldn't do anything for me. I will file a complain through the better business buro. Be warned! Do not purchase through this website. It might be cheaper at the time of puchase. But at the end expensive! Cancelled flights car rental, hotel ect. Some refunded others didnt.

I booked for airline ticket and the next day they emailed me saying that the price went up. They were to scam me so now I'm trying to get my money back. Do not fall on their trick they are scammer.

Tickets were booked on 3 March 2022 amounting to $857. Very next day I got an email that they cannot issue the tickets at that price and offered alternate tickets at a higher price. After talking to the agent, we agreed to cancel the reservation and requested for the refund.
Refund was to be issued within 5 days but that never happened. I called their agent atleast 4 -5 times and every time I was promised for the refund which never happened.
On 3/31 when I called them, I was told that they will issue refund when airline repay the money to them! Agent simply disconnected the phone thereafter!
I have put in a dispute on this transaction with my credit card company and hopefully they will be able to get me my money back.

I pay 200 USD for a one-way flight to Mexico as shown on their webpage, but the confirmation email never came. They said that I should receive an email with the confirmation, but it never happened. I had to made more than one call to ask the reason and they told me that the price was wrong, that I have to pay another 175 USD. Its a HOOK to cheat people!

Never sent me confirmation emails. Never communicated. I wasted my time. No email to say yes or no about the reservation. What a joke

I booked the ticket with Smart fares and airline cancelled the flight due to corona and refund the money to them. Its been a 6 months, i haven't received the refund from Smart fares even though they got refund from airlines. DONT TRUST THEM, STAY AWAY.

Their cancellation refund policy is a lie. You have to keep calling to get your money back. Every time you called they keep telling you you have to wait another 1 to 7 business day In order to get your money. I cancelled on the 3rd of March and it's the 26th now and they still telling me I have to wait another 1to 7 business day. I'm so pissed I know I'll never use their service again.

SmartFares charged me more than what they showed during booking and then said there was in a line before clicking the booking button that said I will be charged in USD. I have booked tickets from multiples websites and I always change the currency to CAD, and I am always charged the exact amount they show. This is the first time that a site showed me a CAD amount and then charged me a different amount. What even is the point of having the option to see prices in CAD if they are gonna charge me in USD / a different rate? They didn't even send me a confirmation in the next 24 hours so when I reached out to them about the confirmation and complained about the price, they said they can't cancel my booking now as 24 hours have been passed. Scam and predatory behaviour, avoid the website at all cost!

They told me that the refund will be back to my card within 7-10 days. But after 12 days the refund still didn't appear on my card. I asked them again and they told me I have to wait for more days. And almost all their staffs have a bad attitude. What a trash company.