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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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8,764 reviews

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Illinois
1 review
0 helpful votes
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Review
July 17, 2022

Very Good. It is reliable site for booking flights

Date of experience: July 17, 2022
Sweden
1 review
0 helpful votes
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The value of the reservation was 6334 dirhams. I entered your site and made a reservation for my wife and 3 children, and at the discount you deducted 8000 dirhams?

Date of experience: July 16, 2022
Luxembourg
1 review
0 helpful votes
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Excellent
July 16, 2022

It was really nice, easy and fast during the transaction

Date of experience: July 16, 2022
Pennsylvania
1 review
0 helpful votes
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Unreliable, a scam
August 15, 2022

Booked two flights for a total of $850.00 never received a confirmation so I called a few days later, they informed me the airline cancelled my flight and I would have a refund in 10-15 days. The refund never came, customer service is rude and barely speaks english, just called again and was told my refund was sent, it never was! Happily getting my states Attorney General involved now to recover my money from this joke of a business, thankfully once that's done I can pursue civil action against this company for the financial and emotional distress they have caused.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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Showing non existing flights in the website, once fill in all the information, it routes you to contact customer service.

Date of experience: July 15, 2022
AE
1 review
1 helpful vote
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Good service good rates
Perfect service
But still don't know how to pay my tickets

Date of experience: July 14, 2022
New Jersey
1 review
0 helpful votes
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Excellent
July 14, 2022

Quick and easy book, affordable prices, I strongly recommend to everyone to use SmartFares... thank you!

Date of experience: July 14, 2022
Mexico
1 review
0 helpful votes
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Facilidad de uso
July 14, 2022

Thanks, excelent app!
La interfaz fue rapida y las opciones de vuelo muy dinámicas

Date of experience: July 13, 2022
Illinois
1 review
0 helpful votes
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Excellent experience!
July 13, 2022

Easy and trustful experience!
When I was having some stress to find out airfares, SmartFares saved us and gave us the best experience purchasing our tickets!

Date of experience: July 13, 2022
Maryland
1 review
0 helpful votes
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Best air travel website.
July 13, 2022

Great experience as always, best prices. This website is unfortunately blocked in Pakistan for some reason

Date of experience: July 13, 2022
Zimbabwe
2 reviews
0 helpful votes
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Service Quality
July 13, 2022

Efficient, reliable and cost efficient. Everything done in 5 minutes.

Date of experience: July 13, 2022
Hong Kong
1 review
0 helpful votes
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Booking ticket
July 13, 2022

Good, easy. It is faster than others wet site to operate

Date of experience: July 13, 2022
Oregon
1 review
0 helpful votes
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Clicked on Priceline from CheapTickets site with several Agency Choices. I clicked on Call for better deals. Their website stated Refunded if Cancel by 24 hrs. I booked a ticket with the Agent for India. I canceled within 4 hrs. I was entirely refunded. Then several days later my Card was charged $770. I Called the # on the debit charge to ask what Agency it was bc their name wasn't on the charge. I had no idea that I was sent to a different Agency. I assumed I was calling Priceline. When I called this number I was told smartfares. I was hungup on twice when I tried asking about these new charges. Before I was charged $770, they charged me $25 for a Pet passport & then refunded it back. Everytime I call now I get hungup on. They stole $770! Beware! I don't have any idea how I can get my stolen money returned but I'm going to report them to FBI Fraud. I can't add a pic bc I never booked or confirmed a ticket for $770. I did add the original amt refunded. The name on the newer charges is Cfnamerican Air with the number: *******360ca Payment: $770.86
Transaction date: 07-06-2022
Time: 10:04am.
This supposedly occurred the same day that I spent packing and moving from my apt. I never booked this.

Date of experience: July 12, 2022
Virginia
1 review
0 helpful votes
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5
July 12, 2022

It was great, the web page was easy to work with. It was a good price. I recibe email with all the details right after I book my fly. It was a great price much better than other companies, from now on SamartFeres is my favorite.

Date of experience: July 12, 2022
Mexico
1 review
0 helpful votes
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Como todo, se pone uno nervioso, pero me encantó la forma rápida y segura de obtener mis boletos de vuelo, gracias les doy un 10

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
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Scamming
August 8, 2022

Be careful there scammer they took my credit and never issue the ticket I'm waiting for my refund because they never issued my ticket none the price is up they want me to pay different over $300 for tickets they are the worst I ever deal with please be wear of this scammer

Date of experience: July 9, 2022
Jamaica
1 review
0 helpful votes
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Scammers
August 8, 2022

I bought a ticket for $727 the had some issues the day of travel the airline placed a hold on my ticket so I don't lose it. I called Smartfares to reschedule another flight and they were charging me $660 more saying the airline penalty is $200 and difference in fare is $460, I checked the airline and tickets were for $616 for the day I wanted to travel. Everytime I called them I got a different price until they started cutting off my calls, putting down the phone with the lines open saying they're transferring me to Chloe, anyway I called the airline directly explained the situation and paid $50. Please do not use them they're thieves. Some Indian scammers. Is there a rating below 1? I'd give them 0

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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HORRIBLE
August 4, 2022

Horrible, worst experience ever. If I could, I wouldn't leave stars. They are scammers and hang up on you. They do not want to return my money at all ay un Dios que todo love.

Date of experience: July 5, 2022
California
1 review
0 helpful votes
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We booked our once a year family vacation to Cancun.
SmartFares emailed us that they would issue our tickets 24 hours before the flight. At the last minute I called the airline to add infant in arms and was told my reservation did not exist.

SmartFares said they never bought our tickets because there was not enough seats on the plane. And that all sells are final regardless of the airlines issuing tickets or not. We lost our entire vacation(hotel, rental car, everything over $5000 worth). The children are devastated.
A complete scam which ruined our whole family from being able to go on vacation this year.
Absolutely devastating. Working with the bank fraud department now. Please stay away. Please see screenshots of conversation below

+6
Date of experience: July 4, 2022
Illinois
1 review
0 helpful votes
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This website is a SCAM! I thought from reading the reviews on TrustPilot that SmartFares was reliable, but they are NOT! The airline cancelled one of my flights due to a thunderstorm and I tried to get a refund for this one flight, instead the agent cancelled ALL of my bookings without telling me and I only received half of what I paid. I'm very upset and distraught because I bought these tickets months ago and now I have to rebook my flights at a much more expensive price. Please beware and DO NOT BUY FROM THIS WEBSITE!

Date of experience: July 4, 2022