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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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We quickly booked a last minute from Norway and we're able to pay the fair even though out payment method does not use Trustly.
Solo he realizado la reserva y me parecio muy facil, ahora solo espero que la estadia sea agradable en el lugar elegido.
Hello. I have not yet received information about the seat of my flight and I do not have information about the suitcases, even buying did not give me the option to choose a suitcase in the luggage rack
It's good so far!
All seems well with the booking. No challenges faced so far. Thank you.
Si lo recomendaria para futuras reservaciones, fue muy facil y sencillo
Easy to navigate and best price. I was pleased with the experience, thanks.
No fue como esperaba porque en la pagina me confirmaron un costo y via telef9nica subió mucjo mas.
Системный программист инженер в среднем школе N. 79
Great website! Hope everyone uses it and finds it as useful as I did.
Simple, quick and easy, will do it again when I travel
Rápido, sencillo y muy confiable el servicio. Espero tener una buena experiencia para seguir viajando con ustedes
Good thank you very much, it was quick and simple.
Excellent service, I buy my ticket and received an email with the confirmation in just seconds.
I booked air ticket online though SmartFares.com. The original ticket was $1671. 40. Flight should be from New York to Istanbul and back to New York on 7/21-7/24/22. Unfortunately I had to cancel my trip, I called the SmartFares, they offer me a future credit, but I have to pay cancelation and issue fee $ 350. I paid that money and got future credit of $ 1671. 40
When I decided to go for my trip, SmartFares booked me new ticket on the dates 9/25-10/2/2022, but asked me to pay $145 for airline charge. The price for the new ticket never was given to me, they said my full credit was used for new ticket in $1641. 40. But I checked the other sites for the same flight and same class of ticket price was around $1300. So SmartFares overcharged me almost for $300 for a ticket. And I paid extra $350+$145 as a fees. I called the SmartFares to request explanation and get the price of the ticket, but they said what they have their own calculations and my full credit covers the price of new ticket. But I know for sure the airline sold the tickets on the same flight and the same category of ticket for $1300. I feel robbed. Never had that kind of experience. Highly not recommend to use this site
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

