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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Very professional, was satisfied with my booking, will always book on this website, tge staff called to follow up and confirm my booking which is very nice
Excellent and easy to use. All my questions were responded to in the shortest time.
They tried to increase my price by $400 after I paid
I wish the questions about protecting your trip in the booking process can be limited to some few questions a little bit. This is because, similar questions were repeated from time to time.
This site offers lower fares for travel than its competitors with a seamless booking experience. I will definitely use it again!
Used the search fields to find the flights that I wanted. It was quick and easy, and I noticed the fares were slightly lower than some of the fares from other sites like Expedia, Priceline.
Ok ok ok ok okok ok ok ok okok ok ok ok okok ok ok ok okok ok ok ok ok
Was able to get a flight that meets my needs but at a $100 more than other sites today
Was able to get a flight that meets my needs
Es la primera vez que solicito un pasaje x esta página y hasta el momento estoy muy conforme.
La única observación que realizaría es que deberían colocar traductor
It not too good. Too expensive and confusing. Didn't like all the rule about longue. Also we were dispointed about what we purchased. Please do better job.
Everything went well! Easy to use and affordable price.
Your online booking does not allow a "NO" for the Customer Support Package. I have reported this to Spirit Arlines.
Good experience, but don't push it for all these feedback please. People are busy and it will have reverse effect
Bad i book 01/14/******* for return they change it to 01/16 after they got the money and they asked me topay moor money if i need 01/14... that is so bad
Up to now everything is ok and we are satisfied from the communication
The interaction with the software was easy and convenient.
Very Nice and easy to follow.
Thank you, very much.
Very disappointing and deceiving rates prices for fares confirmed at 7510AUD but from bank account it rise by over AUD650 plus transaction fee
Very shady and deceiving
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

