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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Issac was able to help my mother with changing her flight schedule and was extremely patient and worked with us until we got the best plan in place. We are grateful to have Isaac help us!
I'll let you know once I take the flight and all goes well
It was fast and easy to book! Next time I book a flight, I'll be coming back here.
I receive the document for ticket number but when I want to open the document, the number is considerate like a phone number. Does something wrong?
Good quick service so far, let's hope travel experience will good as booking
I found it a bit confusing because when you try to book directly on their website, booking will turn out not possible and will ask you again to call their agents.
There are so many offers, and each one is affordable. The payment option is also simple. The confirmation of the selected flight arrives immediately by email. Everything is so fast and simple
When I put in my dates I wanted to fly I thought it would only show those dates but it also showed flexible dates. I accidentally clicked on the wrong dates and purchased. I had to change my plans. I would say please make it more known that flexible dates would be provided in the search option. That being said the process to purchase the tickets was easy and user friendly.
I booked a flight, got a confirmation
No problems so far!
I received information so excited going to cuba next weekend
Mí experiencia para la compra no tan agradable y del viaje aún no lo realizó
Booked a ticket through Alaska Airlines and EVA Airlines. The travel agents were calling and requesting that we pay to have our seats assigned. I was able to do the same through the airline websites using the confirmation numbers for free. Contacting EVA was a pain and they wanted me to do things through the travel agency anyway. Their website, although bad, is still your best option. Personally, I probably won't do it this way again.
I like that app its very easy way to find a good flight.
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Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

