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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick response from the live chat officer for all queries i have
Easy and quick, everything fine, I found what we are looking for. And the site is good, so we can did everything without problems. Than you
For now it's good, if the service continues with great service more people will come to use the service.
I was offered the promotion code of SFSNR22, however, the $16 discount was refused and I was unable to proceed. Only when the discount was removed was I able to book the flight. Seems like a scam bait and switch.
Too many options I don't think you should force me to submit an opinion. That's not right.
I booked two seats. Price was offered at 1130€ each. After i paid by credit card the total amount deductes on my account was around 2450€ all in all when it should have been 2260€. So. 200€ were charges for a reaaon still i dont know. Which means this fare is the same as other booking web sites and maje Smartfares none cheaper at all.
Also i didnt received the booking number and the flight e-tickets until 16 hours later, which made me rested a little bit anxious until i got them.
Fare charged differed from what was quoted. Charged close to cad$100. More
Got my confirmation details right away. Didn't have any issues.
Dear gentlemen, please explain why my account was debited in US dollars, knowing that the purchase through the Kayak website was in Saudi riyals. It also became clear to me that the price difference did not match according to the pricing of 1520 riyals, and why are you calculating the currency difference and converting it to the dollar
Fast and efficient. Was easy to navigate and customer service was great.
Wonderful experience everything was professional and the rates were great. I will definitely choose them again in the future
All steps was easy' it was a great change to book my travel via website
I bought a flight from Kansas City to Seattle with an overnight layover in Las Vegas and the initial confirmation email (not the proper one, but the one you get right after purchase) listed the flights as on the same day. So instead of Oct 18th 8:30pm Kansas to Vegas then Oct 19th 11:40am Vegas to Seattle, it had Oct 18th 11:40am Vegas to Seattle, and Oct 18th 8:30pm Kansas to Vegas. Pretty scary error to see, the booking was fine, the email was incorrect, and the call center communicated that to me clearly, but the scare and error were a bummer, and something to keep in mind.
The whole process was quick and easy. I would highly recommend them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members