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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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So far, without problems. Received my reservation and confirmation on time.
If you want to save more on cheap flights check out SmartFares online and you will be baffled on how much you can save on you tickets!
Everything was really fast. I'm enjoyed and will use the service again
Muy buena, satisfecha con la atención que ustedes tienen con la atención
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It has been too many problems at the checking with the company like IB, they make too many problems, we do not know how is the process between your company and the airlines, many issues.
Difficulty with credit card denial. Customer service worked well.
It's easy to book, the price is right, got the confirmation right away. The system easy to navigate
Happy with the service provided from smart fares I will be happy to use them again in the future
Good procedure, clear information, quick.
It was a good surprise discovered in internet.
Kind of frustrating at the beginning. All ended well.
Booking first time with Skiplagged. Good discounts.
At first, I was having trouble of selecting the flights with many columns to click on but after a few tries and I understood the overall layout.
My flight got cancelled and they had the nerve of telling me that I was mistaken, that the flight was happening. They just want to steal the refund for themselves. Buy at your own risk.
I was surprised, they cancelled my booking. I paid 300$ to book a flight a month in advance. The day before the flight, I couldn't even find my booking. I called them they said it got cancelled and offered to charge me much more for a different flight. I wish they had sent me an email.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members