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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I actually got the tickets at a lower price than the airline offered.
Purchasing tickets from Canada and pricing was in Canadian dollars, but when you go to pay they tell you you will be billed in US $... which is not an issue except for the much higher exchange rate they charge you. So what seemed like a good deal was actually just the same price as all of the other websites.
I am happy with the price which was suggested by SmartFares. It was the cheapest I could find.
Быстро подтвердили бронирование и самый дешевый билет
It was seamless operation. So easy to book and quick …
Was easy, quick and worked great! I would certainly use this again in the future.
Horrible experience, they publish a price and in the end they do not respect the price offered and raise the price up to 25%
Overall very satisfactory experience. Moving with latest technology.
Logged on and kept on returning me to the same page but eventually got in and booked. When I checked with airline, hey say the agent cancelled my booking
My experience with smartfares has been a very excellent one. It enables me to travel with comfort with a piece of mind. I love this experience therefore I'm looking forward for this to continue over the period of time I will be engaging with smartfares. I'll definately recommend it to friends and families.
It was definitely a good deal compared to other booking platforms. But the customer service tried to sell me baggage for 150 dollars and said that my ticket doesn't even include hand luggage. But when I received my booking and checked on the airline website, I actually had even 23kg included.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members