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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Wonderful and easy experience. Definitely look forward to working through this website again. Thank you to all who helped us reservation work. Definitely the best prices in town will surely book all my travel through this website.
Fast booking process and excellent customer service.
Easy processing, and amazing fares! Thanks you for your help and options.
So easy to use web page, I was in a hurry and when I started my "scouting" for my trip I found ypur page very friendly and practice to use it
Always a good experience never had a problem.great customer service
Great service was not what are was expecting from this airline.
Contact help center did not receive coupon... flights were more expensive than if I booked myself... not impressed
Wish there was a way to book 2 flights leaving different days before paying.
Very good experience. Thank you so much. Good communication.
Easy and fast, site was easy to follow and I was able to get a great ticket price
Excelente, rapido y seguro. Luego me llamaron para confirmación.
SmartFares Booking Confirmation - Response Requested (Order ID: NFGWRR) (Confirmación de reserva de SmartFares - Respuesta solicitada (ID de pedido: NFGWRR))
Good experience of booking! Apply with my smartphone was easy … thank you.
Bonjour,
I am not satisfied the displayed price is $1,493.87 CAD! You withdrew the sum of 1 601,12 $ CAD!
I want you to explain to me why!
Check the options made sure it was the flight I wanted and was able to book easily
Thank you for service.
I found only one problem that made me nervous for a short time. The problem is that almost all links in confirmation emails are non-working.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members