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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was ok. I accidentally made a mistake on booking two tickets with my name what a disaster customer service did get it fixed wasn't to happy on the fee for change of name smh
Nice experience, good price, good information, simply used
I was called to confirm if I was the true purchaser of the ticket. I liked that
I got a really good price on my flight. It was little confusing booking it, but I was refunded any extras I accidentally signed up for while booking.
The process was very streamlined. I received everything as expected.
Soo soo good for all. You are soo good and I will choose you in future.
La verdad que es la primera vez que viajo con esta agencia y por el noventa no tengo ninguna queja
I have not received my reservation and my ticket ……it's normal?
One person is a child but I couldn't select child. Had to give child a date year for the system to confirm.
Efficient and accurate deals. Service was fast and to the point
The booking process has been fast so far, we're waiting for the tickets to be issued so the process is completed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members