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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was nice so far.please send me confirmation of ticket still waiting for confirmed ticket.
My initial opinion is customer satisfaction so far. Happy with the service.
Easy booking,nice and easy website, fast answering,
No info in the email horrible service and you make me write a long message for no reason
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Nothing to write very late i have not received flight info yet
It had already 24 hours
Fast easy to find d the best fly. The website is so friendly.
Still waiting for my ticket and I will be glad if it can be expedited
No good a bit complicated not easy to use. I don't know want to do know
Cheap and fast! Compared to other competitors had cheaper seats and flight
Booking was easy and efficient. I liked how they followed up to confirm booking.
Not happy with your options when going through seat selection when going through webpage to pay for flights. The way you have set this up for selection of seats for the flight is not clear and a bit deceiving, I chose option to have window and adjacent seat, but no mention of a cost for that! Didn't show up as a cost of $39.90 until I finished paying with my credit card. Not cool.
A little confusing initially - seems to have completed ok
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members