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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The process was very streamlined. I received everything as expected.
Soo soo good for all. You are soo good and I will choose you in future.
La verdad que es la primera vez que viajo con esta agencia y por el noventa no tengo ninguna queja
I have not received my reservation and my ticket ……it's normal?
One person is a child but I couldn't select child. Had to give child a date year for the system to confirm.
Efficient and accurate deals. Service was fast and to the point
The booking process has been fast so far, we're waiting for the tickets to be issued so the process is completed.
Very smooth booking and lots of options to protect your booking. First time using this site but not the last.
Fixed offering price during booking process
Acutely it's excellent service
Thanks so much
The booking process was quick and easy!
The app/website was easy to navigate
Price change was disappointing, as it went up by 10% in a very short time. The litany of extra options was painful, and resulted in an unwanted (and unexpected) additional charger that I'm working to fix.
It was nice so far.please send me confirmation of ticket still waiting for confirmed ticket.
My initial opinion is customer satisfaction so far. Happy with the service.
Easy booking,nice and easy website, fast answering,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members