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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I went on their website to book and international flight. Had no issues and it was easy and straightforward.
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Wished there was easier method to cancel oppose to sending an email or calling
The treatment is very nice from all the staff, but I wish the time would be dealt with because it took a lot of time until I received the confirmed reservation
Buena. Soko demora al responder la reserva. Pero buenisimo
Is good experience for my. Thank you. I want to fly the more fast to posible.
I liked. It could be clearer about luggage. It took me a lot of time to figure it out.
My purchase was easy, fast, and affordable! They have the best deals compared to other websites and online vendors.
Don't make a simple mistake,... it could be costly.
Paid for seating arrangements and did not received. Very disappointed.
It was ok. I accidentally made a mistake on booking two tickets with my name what a disaster customer service did get it fixed wasn't to happy on the fee for change of name smh
Nice experience, good price, good information, simply used
I was called to confirm if I was the true purchaser of the ticket. I liked that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members