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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Tienen muy buenos precios y un buen servicio respecto a otras aerolíneas
Customer service was excellent. Phone was answered promptly and representative was efficient and polite.
Le montant retirer sur ma carte est plus que le montant des billets acheter
In simple plain words I am quite satisfied. This is my first time with SmartFares and expect this experience to prove excellent end to end.
This is my first time booking airline tickets with Smartfares, and I was very happy with the process. I appreciate that they send email to check if I received the confirmation mail. I will definitely use this website again for future travel planning.
Very late confirmation tickets email …. Very late confirmation tickets email
Such a horrible experience it was.
I book standard ticket and I got charged for flexible ticket.I spoke with online chat help they said they can't do anything about.
Only thing they can do is refund and they will charge me 190€.
Left me with no option.
I didn't even get the flexible ticket at the end,gave me standard instead.
So no recommendation of this at all!
Booking with smart fares was quick and easy. Would book with them again.
I booked my parents' tickets to the US and the process was somewhat easy, even though there were too much information/options to sell on the page and needed detailed attention.
Good service. I'm really happy with the experience. Really easy process good price.
It was good and cheap fast they send me the confirmation number and everything
Excelente me pareció la compra súper fácil y segura
Es mi primera experiencia en compra de los cost. Excelente servicio, rápido y seguro
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members