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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I'm a bit disappointed that the price advertised was about £20 less than what I actually paid. I understand the fluctuation in exchange rates but Im sure there's the technology to update prices in real time.
I purchased seats in the app where the airline includes them when booking business. Not happy about the money spent but I don't want to "fight" on the phone.
Same as all the other low cost websites. If it works. It's great if it there is an issue or you need to call someone good luck. You can't really do anything on their website for changes and wait times are insane. So gotta role the dice.
Dear Customer,
Thank you for your honest feedback.
We understand that dealing with travel issues can be frustrating, especially when support is hard to reach. While we strive to offer competitive fares and a smooth booking experience, we know there's always room for improvement—particularly when it comes to customer support.
Please know that we’re here to help. If you ever need assistance with a reservation or have questions, don’t hesitate to contact us at [email protected] or call us. Our team is available and ready to assist you.
Thank you for choosing SmartFares.
Regards,
Team Smartfares
Smart fares have great service and very low cost tickets. I would definitely recommend this service again.
Compré dos pasajes y recibí la confirmación de uno y del otro no
Dear Customer,
Thank you for your feedback.
We’ve reviewed your booking and found that confirmation emails were sent for both reservations at the time of purchase. However, to ensure you have everything you need, we’ve gone ahead and resent the confirmation to the registered email address we have on file.
If you still do not receive it or need further assistance, please don’t hesitate to reach out to us at [email protected].
We’re here to help, and appreciate you bringing this to our attention.
Regards,
Team Smartfares
Booking with a third party shouldn't restrict the ability to do on-line check-in. This is a major issue. Please facilitate and create a way to overcome this.
Dear Customer,
Thank you for your feedback and for choosing to book with us. We’re glad to hear you found the booking process easy and appreciated the ability to compare flight options in one place.
Regarding online check-in, we’d like to clarify that check-in must be completed directly through the airline’s official website or app, as third-party agencies like ours do not have access to manage that part of the process. We understand this can sometimes cause confusion, and we appreciate you bringing it to our attention.
We’ll continue working on improving the clarity of this information during the booking process. If you ever need help locating the correct check-in link or instructions for a specific airline, our support team is always here to assist.
Regards,
Team Smartfares
I found excessive additional costs for flexible tickets, booking seats, luggage etc. And then I was still charged R200 extra for 'currency conversion charges'.
Unauthorized used of my credit card to purchase travel insurance for me without my consent
More money than quoted for the flight was debited from my account. This is fraud. I had to log a dispute with my bank.Thr case is still under investigation.
I booked return flights for a conference on smartfares and received a confirmation email and code for smart fares as well as the airline code. I aimed to confirmed a few days below the flight and was told that one of the flights had not gone through. They say they called, and i have no evidence of that. They sent no email. Now that I have made contact they have charged me an additional $600 dollars. I am travelling for a work conference, had received a confirmation and the charge went through. I cannot understand why I wasn't contacted. Now on the phone with Damon I was told that some services were down, that there was no one else to talk to and that they would contact me (with no trace of irony after their total failure to contact me). For the now cost of this trip I could have flown far more comfortably, booking through the airline. Absolutely terrible experience. Ultimately they have booked me on the same flight for a huge amount extra despite the reason given for the failure at booking being that the service requested (understood as specific flight) was not available. And yet they could book me on the same flight. The service requested was a lite ticket with no checked bags - now I can check bags... how is it possible that the issue was that there were no seats without extra bags available but a seat with extra bags was available. I will be in contact again as I totally don't trust that smart fares will. Really feels like a scam.
I didn't fly yet, when I will done I can leave review. Buying tickets was good enough!
En este momento aun no eh viajado para decirles con exactitud si vale la pena o no pero ya hice la reserva y hasta ahorita todo bien
Dear Customer,
Thank you for your feedback! We're glad to hear your booking experience has gone smoothly so far, and we appreciate you choosing us for your travel plans.
We hope your upcoming trip goes just as smoothly — and that it turns out to be everything you hoped for (and more)! If you have any questions or need assistance before you travel, feel free to reach out to our support team anytime.
Looking forward to helping you with your next flight as well!
Regards,
Team Smartfares
Overall good experience and efficient process, maybe could improve a little with more clarity on instructions on the website
I was charged for foreign transaction and I buy here in USA. I very disappointed for that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback.
We’re sorry to hear about the confusion regarding seat selection for your business class booking. Some airlines do include seat selection in certain fare types, but in other cases, additional fees may apply based on their policies.
If you need any assistance with your preferred seats or have questions about the charges, we’re happy to help. You can email us at [email protected] or call us directly, and one of our travel experts will gladly assist you.
We appreciate you bringing this to our attention and hope to make things right.
Regards,
Team Smartfares