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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Intend on getting back to me tomorrow morning to let you know what time you need me your address and I can pick up my stuff from the house if I can go pick it out or do you want me to pick it out
I not received my e ticket. Please send my e ticket
THE PROCESS WAS GREAT.
Unlike most sites, this one seem to be the best when it comes to purchasing an airline ticket.
It was very user friendly. The proceses went quite smooth, I'm very happy telcos the price was fair.
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Excellent, service rapide, et bon prix.
Aucune attente.
Merci
My flight schedule was pretty last minute but this made finding and purchasing a ticket fast and easy with no hassle, definitely using again.
It was quick and fast service very friendly staff.
I hope I have a good trip with the airline and that there are no setbacks. To enjoy my first time in europe
SmartFares asked me about my seat preferences. I didn't realize it was going to charge me extra for seat selection. Very sneaky tactic and very short term thinking to retain customers.
Por ahora todo ha sido rápido y expedito, tengo algunas dudas en cuanto al tema de viaje, pero tratare de resolverlas al correo, pero en general todo bien.
All went well. Great fare price and excited to use the website again in future.
I am not used to internet to much a specialy in this option of booking
Since half of America was stuck and our flight with Alligiant was canceled and they had no help we appreciate the flight, price and service!
Easy process, good price, good customer service and user friendly
Could not select seats. I want aisles across towards the front of the plane.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members