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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Made reservation... was informed within minutes that reservation was sent to airline; status pending... went to sleep... woke up in the morning with email that airline confirmed... went to airline website, checked with reservation #... everything looked fine. Leaving in 3 days.
A human answered the phone and sent a confirmation email quickly
Great and easy application If Smart Fares keeps providing reasonable offers, Would be my first choice
Booked my flight literally within less than a minute. User-friendly interface helped loads.
Overall was good and easy to navigate through your website to find a best deal possible.
In the past we have used Smart fair and has been good. Although I had a situation with cancellation issue due to my Borther got sick and couldn't make the trip and they weren't accommodating to help. When it comes to cancellation that might be challenge to get someone to help you.
Fue un proceso fácil, rápido y seguro. No tuvimos ningún inconveniente y la información presentada fue suficiente para tomar una buena decisión.
I bought a ticket and purchased the bag option. Then, when I got to the airport in Antalya, Turkiye, they said I did not purchase the bag. I tried calling Smart Fares from the airport on my internet phone but was on hold for such a long time that when they did answer I got disconnected because the internet had a 30 min limit. I ended up having my roaming calls cut off 5 different times going through customs & immigration. When I finally talked to a Rep, he informed me that I needed to call back and order my bag separately as the option was only for lost or delayed baggage. So, it cost me $263 for my bag. I asked the Rep why I would get baggage insurance if I didn't pay for a bag. That's SmartFares Policy. WHAT A WORTHLESS COMPANY! THE AMOUNT OF MONEY AND AGGRAVATION SPENT ON ROAMING CALLS AND A BAG BECAUSE OF THEIR DECEPTIVE POLICY ENSURES THEY WILL NEVER PURCHASE ANY OF MY INTERNATIONAL FLIGHTS AGAIN.
I pay the money. And later you told me unable to haver the reserva. And my first connection flight already issue the tickets. I lose a lot of money.
It took forever to receive my ticket and booking information, i had to get on the smart fares chat help multiple times across multiple hours to receive it. I also had to pay an extra 150 dollars after purchasing the ticket.
I don't get my confirmation yet, still waiting for update and itinerary about my booking after I booked 24 hours online.
Es primera vez que hago esta gestión para mi viaje.
Me han enviado rápido la información de reserva
Straight forward information was provided, confirmation email with followup
Hi, when i bought my ticket, the total cost of my airlines tickets was 4552,38 $ Canadien. In my crédit card bill, you charged me 4888,95 $ Canadien. Why the amount is not same. The difference between 300$ Canadien, is very high. I want to get a refund.
Perfect service you are so helpful with your service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members