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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick and easy ordering, processing, prompt notification
Very good service. Excellent service. Direct flight.
There was no information about checked baggage with turkish airlines. The bot did not answer my question and the only option was to check with the airline website. Rest was good.
The website is designed poorly to make it seem like many items are mandatory for choosing a flight. In particular the seat selection section, not choosing any automatically adds a $135 charge that is not even mentioned or highlighted and would go completely unnoticed unless you very thoroughly reviewed the price again all the way at the top of the browser, far away from the confirmation button at the very bottom.
Mine was a smooth booking experience with SmartFares.
Great support and service, like believe not everything written online, i booked my ticket then i saw a lot if bad reviews, i got panic at first but everything went perfect, i recommended
Good everything looks good, good cuatomer service
Good everything looks good, good cuatomer service
Good everything looks good, good cuatomer service
I was over charged in us on my credit card. I lost the deal! I still bought with them. The agent that called me back was very nice and patiente.
Additional 99 was asked and my booking was kept pending to make it confirm
Hopping to have our seat together, and we can seat with all my kids
I feel tricked. The price I was quoted (102) was not the price I was charged (192) written in small letters. This was no honest for a site. I then called as it stated better deals if you call and I was quoted triple the online price 392. I will never use this site again. Buyers beware
Excellent, outstanding excellent outstanding great experience
Easy to use, waiting now for final ticket confirmation number from airline
Some problem with paypal so used visa instead and the best price
Wanted to book 2 people on same flight@ same time & had to do1 at a time & come back to original site & start over for # 2. Also looked everywhere to buy travel protection insurance & it wasn't offered, but a lot of useless, interruptive ads were
I m not sure if i have my planes tickets or not. Please confirm this!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members