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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Called customer service so many times and got hung up on about 5 times. They would literally hang up or pick up and hang up right away.
Hola, no he recibido la información que solicité sobre el equipaje que puedo llevar, y tampoco me han dicho por qué me cobraron más dinero del que salía el billete en la página
Super super super super super super super super super super super
Good prices & Good service………………………………………………………………
The booking was very prompt and there were no problems.
Very good very good vary good vary good very good very good very good
Muy buenos y rápidos. Los precios son excelentes. Espero tener buen viaje con ustedes
When I checked my confirmation on frontier airlines at first my confirmation didn't work. They spelled my last name wrong. But not a big deal. It shows on their website i paed by mastercard. But i payed paypal through this travel site
Great & easy booking process.
It was the first time I purchased my Airline ticket through "Smart Fare" and I hope this experience makes me to become your regular customer.
90% of the time they have the best price (sometimes the hotel have discounts on their own website). They helped us when we had any trouble at all, also used them to rent a car and even for hotel taxi. "Genius" feature gives very good treats, like room upgrades or free breakfast. Will continue using them, much recommended!
Fácil, rápido y grandes precios! Muy recomendable!
Quick and easy ordering, processing, prompt notification
Very good service. Excellent service. Direct flight.
There was no information about checked baggage with turkish airlines. The bot did not answer my question and the only option was to check with the airline website. Rest was good.
The website is designed poorly to make it seem like many items are mandatory for choosing a flight. In particular the seat selection section, not choosing any automatically adds a $135 charge that is not even mentioned or highlighted and would go completely unnoticed unless you very thoroughly reviewed the price again all the way at the top of the browser, far away from the confirmation button at the very bottom.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members