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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Antes de hacer la reserva el precio era uno y una vez se pagó el consumo a la tarjeta de crédito es diferente
One of the very best companies to deal with and the good thing about the company is that you receive the response really quickly without any mafunctions or problems. A great company to deal with.
Thank you and i love using smartfares always and hope to come back again in the future to purchased from you guys. I wish you all merry christmas and happy new year
I had help from the smartfares team to help me with my booking currency, to make my booking more advantageous for me. Thank you!
A good experience for the travels so I will buy in the future for others travel,s
Good experience overall and very happy with my purchase.
I received my booking reservation, but there's a problem cuz I'm supposed to pay 2272 canadian dollars and I see in my bank account 2372? Why hundred difference.
A la espera de que se haga efectiva la compra y se confirme la reserva con el itineraerio
1. Ticket was quoted in AUD during the booking and payment process, however my card was chaged in USD, resulting higher cost due to FX related fees.
2. They refused to fulfil their own "CANCEL FOR FREE within 24h" policy, I was told to bear all airline and bank imposed costs, because "the ticket was issued" - too bad!
3. All links in their emails goes to "404 Web Site not found", luckly the reservation code was valid therefore I could get information from the airline.
The website is very easy to use it was very easy to book the tickets
Called customer service so many times and got hung up on about 5 times. They would literally hang up or pick up and hang up right away.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members