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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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First experience with SmartFares. Until now it is very good. The experience would be complete after I finish my trip.
Compré el tiquete por esta plataforma y el día del vuelo la aerolínea me informa que la reserva no tiene un tiquete asignado, ellos no me compraron el tiquete pero si me cobraron, exijo la devolución inmediata de mi dinero
The service is great and very helpful. Also the response time is timely
Not long after I booked my flight, I received a call from the airline's customer service agent about my flight being unavailable and was provided a new flight right away.
Logré efectuar mi reserva de manera rápida, hasta ahora todo ha ido bien
Although it took little longer in the issuance of Air tickets. But overall happy.
Better than other website easy to book and very clear.
Siempre.c9ntesran cuando lo necesitas a ala hora que sea
I have not booked smart fares.com before. Kayak pointed me in your direction. I was a little uncertain. I must confess that when I used a separate webpage to try to log onto smartfares.com I had some problems. But the process with the KAYAK-directed page to smart fares.com worked well and at this point, so far, things are going swell.
Quick easy and affordable. Great experience I would recommend others to use.
The whole process of reservation went very well.
Hopefully I will have the same experience when I fly!
This is my first experience in buying a plane ticket, everything went well, good site)
Very good flexible prizes.and very clear information
Contrario a muchos comentarios negativos que leí, me fue muy bien, me cumplieron con el billete de vuelo prometido al precio prometido
It was ok………………………………………………….
Nothing else to say, no bells and whispers to ring home about
Firstly no free toll number
Was disconnected 3 times while waiting on the line
When booking online
BEWARE
When you are putting in your credit card number…
Scroll back to the top and review your names and info again
BECAUSE
When I put in the auto fill to my credit card…
It added my middle name in the slot where my other guests name was
And so when I checked my confirmation…
Her name had my middle name in it!
( this could possibly be an issue at the airport)
So I called back to ask them to fix it( remove it) and they wanted to charge me an extra fee to do it - I said no way! I never added a middle name to her booking- why should I pay?
I had to cancel my entire booking. And rebook again-
And now need to wait 7-10 for my refund!
Can't argue about the fare- it was the cheapest!
But in the end… is it worth all this trouble to save a few bucks?
Just wanted to give you a heads up if you do desire to go with this company
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members