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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Yes I received my booking information,thank you for your great and fast work! Due to certain events i forgot to confirm so,I apologize for the delay and once again thank you very much for amazing work.
J'aurais aimé que l'on m'informe de choisir dès ce moment mon siège pour éviter une pénalité plus tard.
Easy process, step by step, you can easily make the reservation you want
It's awesome and secured site for booking a flight.
I received an email from you showing flight details but nothing mentioned about it being confirmed. I did receive a text message from airline stating early check in which I paid extra for you don't need to apparently,but link to check in early does not work with code given.
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I nearly gave up in buying ticket from Smartfare. How on earth will one make payment for a ticket and the payment was received and confirmed by a vendor but the vendor refused to issue the ticket for almost 24hr? The very first time it's happening to me. The worse is the customer care will always tell you to wait for another 2hrs without any response. One of them even asked to add $156 additional payment if i wanted my ticket to be issued. It was a very sad experience. Honestly, i won't ever think of buying or making any reservations with Smartfare
Superb service.Quick response n affordable tickets.
Ha sido una experiencia muy buena en realidad satisfecho muy buen servicio y económico
Everything is smooth sailing from choosing the best flights down to the most affordable ones with superb online services.
Thanks it was a good experience overall
A bit tedious all the extra fairs
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

