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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Excellent service. I searched the flight on Kayak and found the ticket on your site
Very user friendly site
Once you book and lock in your fare, it stays the same. No games played with fares like Farecompare does
I was hesitant to book with site due to it being new to me. Finding a flight was easy, Customer service was great! I called just to confirm my booking and didn't have to wait long for a representative to pick up. I had a Great Experience with Smart Fares. Keep up the great job!
Well I was in a jam trying to book with my usual app (Expedia). They ended up charging me twice for the flight insurance and saying the ticket price changed so payment failed. Hours later, So annoyed I searched google and went through smartfares. Was done booking in minutes
The website was very easy to used and lots of great deals.
I have reached support several times. Even though the website of support itself is a total mess - I had the best customer service imaginable with Samantha. She gave me proper answers on my questions without making me wait and panic. Excellent job.
I called the help desk to select seats, since I'm embarking on long flights and don't want to be stuck in a middle seat. The agents were extremely helpful and understood my needs!
It was good. Had a little scare at the beginning when I did not get a confirmation booking within 15hrs upon doing the reservation. Needed to call the cx service and my bank a few times to resolve the tiny issue with the payment. But, all in all it was good since the agents I've talked with did helped me well.
The process of booking, selection of items borders deceitful and sketchy. The reservations are not immediate. And the time the take to send confirmation goes past the free cancellation period and so, you are stuck with the tkt. Bought a checked bag but it was not included in the tkt.
Amazing! Very easy to use and book! The price was great and saved us enough money to rent a car.
I needed to be home to Malaysia for a trip and the website offered a good deal.
My reservation worked out fine, but it was not clear that there would be an extra charge for a seat reservation until I had already provided my information in the booking. I would prefer to know up front, as the price is less competitive when factoring in the up-charge.
Convenient and easy to follow. Will use this website later for my future trips
Very easy process, simple steps to follow and done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members